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Ensemble Health Partners · 2 days ago

Public Benefit Supervisor

Tallahassee, FL

Full-time

Onsite

Entry, Mid Level

$52K/yr - $65K/yr

1+ years exp

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Public Benefit Supervisor role involves supervising the Eligibility Services department, ensuring productivity and quality, and acting as a subject matter expert for department policies and procedures.

Health CareHospitality

Responsibilities

Supervises the day-to-day task functionality of the Eligibility Services department

Maintains thorough working knowledge of department policies and procedures to act as subject matter expert for business process questions

Maintains thorough working knowledge of relevant federal, state and county benefit program requirements and shares with staff as appropriate

Monitors individual and team productivity and work quality levels to identify coaching or counseling opportunities

Acts as floater to erase deficiencies when work volume spikes or staffing gaps are present

Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations

Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation

Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results

Monitors staff account level work outcomes to ensure productivity and quality standards are maintained

Monitors workflow and action planning for successful KPI measures

Functions as subject matter expert and staff resource for department policies & procedures, hospital system policies and procedures, and government benefit programs

Assists Manager or Director with staff time & attendance compliance

Develops & maintains proactive working relationship with county/state/federal Medicaid caseworker partners

Works collaboratively with other revenue cycle departments and associates with a special emphasis on Case Management, Patient Access, Financial Counseling and Physician office staff

Other job duties as assigned

Qualification

Customer ServiceCoaching & Developing OthersDecision MakingCRCR CertificationHealthcare KnowledgeEmotional IntelligenceMulti-taskingInnovationCommunication SkillsLeadership

Required

1 to 3 Years of Desired Work Experience

High School Diploma or GED. Combination of post-secondary education and experience will be considered in lieu of degree

CRCR within 9 months of hire

Accustomed to substantial computer use and possesses a strong ability to multi-task required

Preferred

4 year/Bachelor's Degree preferred

2 years' experience interacting with patients regarding hospital financial issues

Superior customer service skills and ability to communicate with all levels effectively

Benefits

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.