Charles Schwab · 1 month ago
Contact Center Software Developer
US-TX-Austin
Full-time
Onsite
Entry, Mid Level
$43.27/hr - $52.88/hr
1+ years expCharles Schwab is a financial services company that empowers its employees to make impactful contributions. The Contact Center Software Developer will create, maintain, and enhance call, chat, and email routing flows for contact center business partners, while also improving technology and processes for the software development team.
Financial Services
Responsibilities
Implement technical solutions based on business requirements
Works on problems of moderate to complex scope that require reviewing a variety of factors in the analysis of situations or data
Utilize NICE CXOne Studio and custom built CCIS web portal to build, modify and enhance call routing flows based on business unit/Product Owner specified requirements
Document and update routing flows via MS Visio
Demonstrates standards to deliver high-quality products and services
Participates in feasibility studies for new applications and existing ones and consult senior team members regarding decisions
Hands-on development experience, typically gained through experience in software development and a bachelor’s degree or equivalent
Work within the Agile/Kanban framework to provide estimates and deliver new product functionality or requested modifications in a timely and efficient manner
Provide support for our internal support organizations to troubleshoot and resolve complex implementation issues
Ability to consult with business partners to provide technical direction for business requests
Proactively communicates and updates the team on critical matters and changes
Provide clear and accurate documentation as well as provide training to other Schwab team members as needed
Receives general instruction from peers and more experienced colleagues to deepen understandings of industry trends and competitive landscape
Contributes ideas for new approaches or technologies within a defined scope to drive innovation
Demonstrates a broad understanding of quality standards, consistently delivering work that requires minimal revisions or adjustments
Qualification
Required
Bachelor's degree in engineering, Computer Science, related field, or equivalent experience
Minimum 1-4 years' technical, hands-on experience with focus on various digital technologies & solutions
Exposure to and understanding of Contact Center Technologies
Experience with JSON, XML (SCXML/VXML), NICE Studio Snippet language, and .NET a plus
Understand requirements specific to deploying IP telephony across both Cloud, LAN and WAN architectures
Proficiency developing Visio diagrams, architectural and design documentations, functional and technical specifications, automated test process
Ability to perform knowledge transfers to other team members and learn new skills via session given by team members
Ability to write clear and concise implementation documentation
Ability to analyze and evaluate code issues and makes decisions within general parameters under broad supervision
Ability to clearly express ideas and summaries in writing and verbally
Experience with the Atlassian tool stack (JIRA)
Preferred
Knowledge in Telecommunications, VoIP, computer networks design, overall knowledge of basic network infrastructure components: TCP/IP routers, proxies, load balancers and troubleshooting
Ability to research and document production and test environments
Knowledge of the Agile methodology and experience in an Agile working environment
Exposure with NICE CXOne MAX integrations with Salesforce (via Lightning) or have general OpenCTI/Salesforce softphone integration experience
Company
Charles Schwab
We have plans for every turn you take.
10001+ employees
H1B Sponsorship
Charles Schwab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (468)
2023 (455)
2022 (705)
2021 (483)
2020 (282)
Funding
Current Stage
Late StageLeadership Team
J
Jim McGreevy
Senior Project Manager
Recent News
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