Maximus · 1 day ago
Bilingual Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$15/hr - $15/hr
0+ years expMaximus is currently hiring Bilingual Customer Service Representatives to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
Track and document all inquiries using the applicable systems
Complete associated tasks according to the established guidelines
Track and document all inquiries using the applicable systems
Meet Quality Assurance (QA) and other key performance metrics
Facilitate the fulfillment of caller requests for materials via mail, email, or download
Transfer/refer consumers to appropriate entities according to the established guidelines
Escalate calls or issues to the appropriate designated staff for resolution as needed
Facilitate translation services for non-English speaking callers according to procedures
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
Track and document all inquiries using the applicable systems
Complete associated tasks according to the established guidelines
Meet Quality Assurance (QA) and other key performance metrics
Facilitate the fulfillment of caller requests for materials via mail, email, or download
Transfer/refer consumers to appropriate entities according to the established guidelines
Escalate calls or issues to the appropriate designated staff for resolution as needed
Facilitate translation services for non-English speaking callers according to procedures
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems
Qualification
Required
High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience
Must be fluent in English and specified secondary language
Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST)
Internet Access: Minimum of 20Mbps download & 5Mbps upload
Ability to type efficiently
Continuously demonstrate a high sense of urgency and perform under pressure
Excellent Attendance (no time off during training)
Organization and work prioritization skills
Proficient in utilization of Teams
Basic computer aptitude in Windows and/or Mac
Ability to handle 100+ calls a day, handle multiple repetitive calls
Must be able to work onsite on Day 1 for equipment training
Must be able to complete classroom and on-the-job training with no time missed
Must be willing and able to work with webcam on during training and other meetings as instructed by management
A quiet, professional work-space free from distractions and background noise
A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station. Equipment is provided
Reliable, high-speed internet service, must be a traditional, wired high-speed connection such as cable or fiber
Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
Benefits
Work/Life Balance Support - Flexibility tailored to your needs!
Competitive Compensation - Quarterly bonuses based on performance included!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase