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LiquidPower Specialty Products Inc. (a Berkshire Hathaway Company) · 1 day ago

Field Service Representative - Ann Arbor, Michigan

Ann Arbor, MI

Full-time

Hybrid

Mid Level

3+ years exp

LiquidPower Specialty Products Inc. is the global leader in the science of drag reduction, providing flow improver solutions to enhance pipeline performance. The Field Service Representative (FSR) is responsible for field support in injection equipment and product management, requiring both electrical and mechanical expertise to ensure high-quality service and customer satisfaction.

ManufacturingService Industry

Responsibilities

This role provides support in all aspects of equipment management in a designated geographic area and/or in support of other FSR’s in need of additional resources

Equipment management includes injection system installation and site start-up, preventive maintenance (PM) visits, responding to callouts and equipment questions from customers, and troubleshooting

Serve as a responsible team member for all customer field-related equipment issues and for all field-related product management issues

Product management includes monitoring product history, usage, and condition, training on product storage, recirculation, handling, maintenance, spill and waste disposal procedures

Conduct training with customer field personnel on both routine and scheduled preventative equipment maintenance, proper equipment operation, troubleshooting and safety practices. This training will be conducted with new site personnel and updated for existing personnel as required

Manage and maintain the on-site injection equipment and product through regular customer site visits, phone calls, and review of available live equipment monitoring data

Enhance overall product reliability in field locations through active participation and training of all customer field personnel on proper handling, transloading, recirculation, waste and disposal procedures

Continually update asset management database for all work performed, product issues, and any other pertinent data related to equipment and product performance

Provide effective and courteous customer service, technical support, and troubleshooting via telephone and regular field visits to customer locations

Facilitate purchasing of necessary non-standard components and spare parts as required and assure compliance with appropriate company and department requirements

Order and maintain adequate inventory of parts and materials for all assigned locations as needed to ensure availability for timely corrective and preventive maintenance

Support Sales in developing commercial relationships and customer account strategies

Provide input to ensure that product and injection systems meet customer needs in a way that enhances LSPI’s image in the marketplace

Implement LSPI process objectives at customer field site locations

Maintain and improve LSPI’s Quality System procedures relating to field implementation of product and injection systems

Provide backup support and vacation relief to other team members as needed

Other duties as assigned

Qualification

Electrical troubleshootingMechanical troubleshootingInjection system technologyMicrosoft OfficeInstrumentation equipmentCustomer serviceSafety practicesGoal settingCommunication skillsTeam collaboration

Required

In-depth knowledge and understanding of safe work practices in plant and remote site operations – and commitment to working safely without exception

Minimum 3-5 years of I&E and/or mechanical equipment/technical hands-on experience in an oilfield, manufacturing, chemical plant, or similar industry setting

Able to read and understand electrical schematics

Troubleshoot electrical and/or mechanical problems and provide innovative solutions

Troubleshoot and diagnose instrumentation equipment, including, but not limited to, flow meters, transmitters, and transducers

Able to deal with customers in a proactive, professional, and ethical manner

High level of competency with Microsoft Office software, typical inventory/asset management software, and technology used in field settings

Willingness to travel and ability to work remotely

Able to independently set goals and work schedule - and complete with minimum supervision

Excellent communication skills: verbal and written/electronic

Ability to work effectively with all levels of the organization, both internal and external

High school diploma or equivalent

Requires a current/valid Passport and 'TWIC' card or the ability to obtain both with no precluding factors