Black Desert Resort · 1 month ago
Front Office Manager, Stonebridge Inn
US-CO-Snowmass Village
Full-time
Onsite
Mid Level
$68K/yr - $73K/yr
3+ years expBlack Desert Resort, under CoralTree, is committed to creating meaningful experiences for guests through genuine connections. The Front Office Manager is responsible for overseeing the daily operations of the front desk team, ensuring a smooth flow of guest arrivals and departures while maintaining high service standards.
Responsibilities
Oversee daily front desk operations including check-in/out, room assignments, billing, and guest relations
Serve as the escalation point for guest concerns, offering efficient and empathetic solutions
Monitor room inventory and collaborate on decisions regarding upgrades, walk-ins, and overbookings
Ensure accurate handling of payments, shift checkouts, and financial transactions
Maintain alignment with CoralTree’s brand standards, creating a warm, personalized, and engaging guest experience
Encourage a welcoming atmosphere by greeting guests, remembering names, and offering proactive assistance
Smile and greet every guest especially when they’re in proximity
Provide quick and efficient service
Remember guest names and use them often in interactions
Offer assistance and provide options to guests
Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back
Supervise, schedule, coach, and train front desk associates to meet performance and service standards
Act as a mentor to team members by providing ongoing feedback and professional development
Participate in hiring, onboarding, and performance evaluations
Support staff engagement and recognition efforts, fostering a positive and motivated team environment
Represents Snowmass as a Quality Ambassador for CoralTree, innovating meaningful guest experiences, upholding the highest service standards, and leading the entire organization on service essential development, training, and implementation
Assist in the preparation of reports and tracking of key performance indicators
Ensure compliance with safety protocols, brand standards, and company policies
Coordinate with other departments such as Housekeeping, Engineering, and Reservations to ensure seamless operations
Support guest transportation services, including scheduling and communication of shuttle operations
Qualification
Required
High school diploma or equivalent required
3–5 years of front office or hospitality experience, including supervisory responsibilities
Strong leadership, organization, and team-building capabilities
Proficient in PMS systems (e.g., OPERA, Maestro) and Microsoft Office Suite
Excellent communication, problem-solving, and conflict resolution skills
Adaptable to a flexible schedule including nights, weekends, and holidays
Be Cultural Ambassadors who embody our company values
Be truly passionate about providing exceptional and genuine guest service and enjoy assisting others
Have an entrepreneurial spirit and thrive in an environment that embraces growth and change
Have a naturally helpful and solution-focused attitude
Preferred
Bachelor's degree in hospitality management preferred
Familiarity with luxury guest services and transportation coordination is a plus
Benefits
Health insurance – two plans available including a Health Savings Account eligible plan.
Dental, vision, life and disability insurance.
Retirement savings plan with a company match.
Employee Assistance Program.
Room discounts for all team members, as well as for their friends and family immediately upon hire.
Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
Paid time off and paid sick leave.
Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, with a company match.
Company
Black Desert Resort
A new spirit is stirring among greater Zion's storied landscapes.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase