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Specialized Education Services, Inc. · 1 day ago

Office Manager

Germantown, MD

Full-time

Onsite

Entry, Mid Level

$55K/yr - $55K/yr

1+ years exp

Specialized Education Services, Inc. is hiring for an Office Manager for their Germantown Center. The role involves overseeing office operations, managing schedules, and supporting staff management to ensure efficient service delivery for children with autism.

EducationSecondary Education

Responsibilities

Create and maintain daily/ weekly client and staff schedules to meet daily ratios, projected budget numbers , and maximize utilization of authorized hours

Understand, track, and communicate operational information that impacts service delivery

Ensure all appointments have been properly entered via Central Reach for billing and reporting purposes

Ensure all schedules are properly disseminated to staff via One Drive and Screen Cloud

Support company operations through completion of weekly activities such as preparing payroll, completing revenue cycle audits, and managing staffing reports

Organize office operations and procedures by controlling correspondence, maintaining filing systems, reviewing , and approving supply requisitions, and assigning and monitoring clerical functions to behavior technicians during non-billable time

Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement

Design and implement office policies under the direction of the Center Director by establishing standards and procedures, measuring results against standards, and making necessary adjustments

Provide initial center orientation and training to new Behavior Technicians on center-based policies and systems

Assist center director with communications to and from client families

Assist the clinical team with maintaining client electronic medical records via Central Reach

Manage staff and client tracking via Excel

Assist center director with coaching, counseling, and progressive discipline for employees, planning, monitoring, and appraising performance results

Provide follow-up responses to workers’ compensations, Leave of Absence (LOA), Short Term Disability (STD) and Family Medical Leave Act (FMLA) and reasonable accommodation requests (ADA) as needed

Coordinates with the Center Director to effectively allocate center budget to meet the center needs, including inventory of materials, physical plant, and staff professional development funds

Supervise the maintenance of office equipment

Ensure the center is clean, safe, presentable, and appropriately set up

Assisting center team with custodial tasks, including cleaning up after client accidents (e.g., bathroom-related incidents), sweeping the client meal area after meals, and maintaining a clean and hygienic environment throughout the facility

Manage the reception area to ensure effective telephone and mail communications both internally and externally, responding to requests from families, staff, and professionals

Open the center daily and assist with client drop-off and ensure Center Director or proxy has sufficient information to close the center and complete client pick up daily

Liaison with vendors and property managers

Perform other duties as assigned by the Center Director or Regional Director

Qualification

Office managementSchedulingMicrosoft OfficeInterpersonal skillsCommunication skillsOrganizational skillsCustomer serviceTechnologically adeptPassion for autismDetail-orientedConfidentiality