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GE HealthCare · 1 day ago

Field Service Engineer 1- Madison, WI

Wisconsin, United States

Full-time

Onsite

Entry Level

2+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. The Field Service Engineer I is responsible for performing preventative maintenance, troubleshooting, and repairs on medical equipment, ensuring customer satisfaction and compliance with regulations.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients

Perform troubleshooting and basic service repairs on customer equipment

Assist more experienced field engineers with equipment installations and more complex repairs

Proactively engage with other team members to ensure appropriate solution for the customer

Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction

Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts

Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently

Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Qualification

Preventative MaintenanceTroubleshootingElectronic Equipment ServiceWeb ApplicationsMicrosoft SuiteCustomer SatisfactionPhysical CapabilityTeam CollaborationTime Management

Required

Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment

Or high school diploma/GED and 4 years of relevant experience

Or a graduate of the GEHC Apprentice Program

Must have and maintain a valid Driver's License

Experience with Web applications as well as Microsoft suite of products

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Ability to be available after hours and/or work a rotating on-call schedule including weekends, for critical issues and coverage, as necessary

Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Preferred

Technical capabilities in MR

Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time

Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity

Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception

Benefits

Relocation Assistance Provided: Yes

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees