Customer Care - Technical Support Specialist jobs in United States
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OSI Engineering ยท 1 day ago

Customer Care - Technical Support Specialist

positionTucson, AZ
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$22/hr - $23/hr
date2+ years exp

OSI Engineering is committed to delivering exceptional customer care, and they are seeking a Technical Support Specialist to support their customers. The role involves interacting with customers to provide support on technical products and ensuring that customer problems are resolved effectively.

Staffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Interact with customers via telephone, email, or online chat to provide support and information on products / services
Utilize interactive tools while providing support
Ensure that appropriate actions are taken to resolve customer problems and concerns
Capture insights from customer interactions to identify trends and emerging issues
Report process issues that require fine-tuning/adjusting
Product expertise: engage in ongoing training for a comprehensive understanding of all products and features
Foster a positive and collaborative work environment by promoting open communication and teamwork

Qualification

Technical support experienceAPI developmentMacWindows knowledgeMoney management knowledgePatienceEmpathyCommunication skills

Required

2+ years recent tech support experience (Mac and Windows preferred)
Have an amazing ability to explain techie things to non-techie people
Know a little (or a lot) about money management, banking, investing, etc
Excellent written and verbal communication skills
Patience, empathy, and a high energy level

Preferred

Experience with API development and integration with third-party services

Benefits

Competitive salary and performance bonus
Equity
Generous healthcare benefits
5% matching 401(k) Plan
Gym subsidy
In-office free lunches and unlimited snacks
Amazing Culture - Customer Driven
Highly Recognizable Brand

Company

OSI Engineering

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OSI Engineering is a premier Staff Augmentation and Managed Services partner for today's tech leaders and tomorrow's luminaries.
dateFounded in 2010
location
Campbell, California, USA
people-size201-500 employees
web-link
https://www.osiengineering.com/

H1B Sponsorship

OSI Engineering has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (7)
2023 (11)
2022 (5)
2021 (4)
2020 (4)

Funding

Current Stage
Growth Stage

Leadership Team

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Javier Diaz
Chief Executive Officer
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Company data provided by crunchbase