McInnis Inc. ยท 2 months ago
Senior IT Helpdesk Specialist
Milford, CT
Full-time
Onsite
Mid, Senior Level
3+ years expMcInnis Inc. is an HR & Recruiting Firm seeking a Senior IT Helpdesk Specialist to act as the main contact for IT support requests. The role involves troubleshooting and resolving technical issues for users, managing Microsoft 365 and onboarding processes, and improving IT documentation and processes.
Human ResourcesOutsourcingRecruiting
Responsibilities
Act as the main contact for IT support requests via phone, email, or ticketing system
Troubleshoot and resolve hardware, software, and connectivity issues for remote and onsite users
Provide high-priority, professional support to leadership and executives, ensuring minimal downtime
Escalate complex technical issues to senior IT management or external vendors when appropriate
Manage and support Microsoft 365, Teams, and user account administration
Lead new employee onboarding, including account creation, device setup, and access management
Develop and refine onboarding documentation and checklists to streamline the process
Gain experience and expand skills in Microsoft Entra (Azure AD), Intune, and mobile device management (MDM) systems
Create and maintain IT documentation, internal knowledge bases, and standard operating procedures
Identify recurring issues and develop long-term solutions to improve system reliability
Suggest and collaborate ideas for new tools, systems, and workflow improvements
Perform regular system updates, monitoring, and backups
Manage user access controls and maintain compliance with IT policies
(Bonus) Contribute to cybersecurity and endpoint protection initiatives
Support IT setup and system configuration for new office or client locations (occasional travel)
Assist in technology rollouts and adoption of new solutions
Qualification
Required
3+ years of IT support or helpdesk experience
Proficiency with Microsoft 365, Windows OS, and general networking fundamentals
Excellent troubleshooting and communication skills, including experience supporting leadership and executive-level users
Strong documentation and process improvement abilities
Ability to work collaboratively in a remote, fast-paced environment
Preferred
Experience working in startup or rapidly growing business environments
Familiarity with Microsoft Entra (Azure AD), Intune, and MDM concepts, and interest in growing into these areas
Experience with remote support and ticketing tools (e.g., Zendesk, Jira, Freshdesk)
Basic understanding of IT security best practices
Prior experience working within restaurant, HR & recruiting, or municipal industries (bonus)
Experience with macOS environments (bonus)
Knowledge of SharePoint (bonus, not required)
Benefits
Comprehensive Health, Dental, & Vision
Paid Time Off
Sick time
Holidays
Life Insurance
401k Contributions
Charity Matching
Company
McInnis Inc.
McInnis Inc. is a recruiting and human resources firm. We help businesses find a better way to manage and hire their staff.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Chris McInnis
President CEO
Company data provided by crunchbase