Apply on Employer Site

Acadia Insurance (a Berkley Company) · 1 day ago

Product Owner

KS, Overland Park

Full-time

Onsite

Senior Level

5+ years exp

Intrepid Direct Insurance (IDI) is a rapidly growing direct to consumer property and casualty insurance company. The Product Owner will lead initiatives to enhance customer experience and drive growth by optimizing tools and workflows for internal agents while collaborating with various teams to deliver effective solutions.

Commercial InsuranceInsurance

No H1B

Responsibilities

Own the product vision and roadmap for internal agency tools and experiences that support customer acquisition, retention, and satisfaction

Collaborate with internal agents, sales leaders, and cross-functional stakeholders to identify pain points and opportunities for growth and expansion

Translate business needs into user stories, journey maps, and product requirements

Partner with engineering to deliver intuitive, scalable solutions that improve quoting, onboarding, servicing, and reporting

Identify and implement technology solutions that support new customer acquisition, including lead management, digital intake, and conversion optimization

Facilitate discovery and planning for new business development initiatives, including pilot programs and strategic partnerships

Prioritize features and enhancements based on business impact, user feedback, and strategic alignment

Lead backlog refinement, planning, and product demos

Monitor KPIs related to productivity, customer satisfaction, acquisition, and growth

Advocate for the voice of the internal agency and customer in product decisions

Stay informed on industry trends and best practices in agency enablement, customer experience, and digital acquisition

Qualification

Product Owner experienceAgile methodologiesCustomer acquisitionInsurance distributionCRM processesAnalytical skillsStakeholder managementData-driven mindsetSalesforceMarketing automationProblem solvingCommunication skills