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CCMC · 1 day ago

Director of Developer Services

San Antonio, TX

Full-time

Hybrid

Lead/Staff, Director/Executive

2+ years exp

CCMC is a company focused on community management, and they are seeking a Director of Developer Services to oversee and support Developer Services Managers. This senior leadership role involves ensuring operational excellence, fostering client relationships, and managing multiple community associations while complying with regulations.

ConsultingInformation TechnologyLegal

Responsibilities

Uphold strict confidentiality requirements of sensitive information regarding employees, company policies, and operations of all levels that you will be privileged to as a leader

Supervise, mentor, and lead a team of Developer Services Managers, On-Site Managers, and support staff, providing coaching for professional development and ensuring adherence to company standards

Conduct performance evaluations and corrective actions, while fostering a high-performance culture

Inspire innovation and accountability, leading change management for the roll out of new technologies, processes, or initiatives to improve efficiency and scalability

Participate in leadership meetings to collaborate on company-wide goals, delegate assignments, and provide regular feedback to subordinates

Continuously support the training programs to keep the team updated on industry best practices, services, and regulatory changes

Conduct weekly one-on-one meetings with DSMs to review portfolio performance, address challenges, confirm deadlines are being met, and ensure client satisfaction

Lead weekly director reports and participate in company leadership meetings to align operational priorities

Audit the assigned team’s portfolios for completion of updating notes in homeowner accounts to include adding data from phone calls, emails and updates from internal departments

Attend occasional Board of Director Regular, Annual Meetings, and Town Halls with DSMs to support the CM and address escalated community issues, facilitate discussions, and assist with action items and to-do lists

Support DSMs by providing exceptional internal customer service in leading by example continuously

Support the Vice President of Operations with implementing company initiatives, policies, and strategic goals

Maintain high-level relationships with developer board members of assigned communities, ensuring proactive communication, timely responses, and effective problem-solving. Provide advisory support on operations, finances, and strategies while respecting board authority in policy-setting

Advise boards on compliance with governing documents, Texas Property Code, and best practices for HOA operations

Handle resident inquiries, disputes, and escalations professionally, promoting superior customer service and community harmony without intervening in non-rule-related homeowner conflicts

Monitor DSM workload distribution and ensure balanced portfolios for efficiency and service quality

Oversee timely completion of budgets, financial reviews, and vendor contract renewals

Ensure all communities remain compliant with AMG’s internal procedures, reporting requirements, and documentation standards

Resolve escalated homeowner or vendor concerns in coordination with DSMs and leadership

Ensure adherence to HOA governing documents, local laws, and industry regulations, including monitoring for architectural compliance and environmental standards

Conduct on-site inspections of the DSM portfolios to identify deficiencies, recommend action plans, and mitigate risks in areas like safety, insurance, and legal matters

Maintain knowledge of contracts and ensure all parties fulfill obligations, and report issues to boards for decision-making

Promote ethical practices, confidentiality, and conflict resolution, aligning with AMG standards for professional conduct

Identify training needs for DSMs and facilitate regular workshops or one-on-one coaching sessions

Promote professional growth by encouraging industry certifications (CMCA®, AMS®, PCAM®)

Foster a culture of accountability, teamwork, and continuous improvement

Attend internal training and show a clear understanding of content being taught as it applies to the day-to-day operations of your associations

Draft and review annual operating budgets for assigned communities, to include the team of DSMs you support

Ensure timely collection processes and coordinate with legal partners on delinquency matters when necessary

Monitor financial health of communities and recommend solutions to boards for long-term sustainability

Have a clear understanding of HOA accounting processes and procedures and follow them

Review financials for accuracy, to include those of your CM team and any associations assigned to you

Qualification

HOA management experienceCommunity association governanceLeadership skillsAssociation management softwareMicrosoft Office SuiteTexas Property Code knowledgeTrainingDevelopmentTeam buildingPerformance managementInterpersonal skillsCommunication skillsProfessional presentation

Required

Minimum 2-3 years of progressively responsible experience in HOA/condominium management, including leadership or supervisory roles

In-depth knowledge of community association governance, examples of but not limited to: Texas Property Code (Chapter 209, 202, 207), Election Code, Nonprofit Organization Code, Texas Uniform Condominium Act (TUCA) 82, C 82, General Board of Directors operations, Roberts Rules of Order

Strong leadership, interpersonal, and communication skills with the ability to build trust and rapport

Proficiency in association management software and Microsoft Office Suite

Ability to work evenings or weekends as needed for meetings or events

Ability to present themselves in a professional manner in all interactions

Ability to judge when situations arise requiring confidentiality