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GLORY · 1 day ago

Training Solutions Manager

United States

Full-time

Remote

Senior Level

$78K/yr - $110K/yr

5+ years exp

GLORY is a global leader in customer experience automation, committed to transforming businesses through innovative solutions. The Training Solutions Manager will design, develop, and deliver scalable training programs to support employee development and organizational growth.

ElectronicsHardwareInformation TechnologyProperty ManagementRetailSoftwareTraining

Responsibilities

Develop and execute training strategies aligned with organizational objectives

Conduct needs assessments with customers to identify skill gaps and learning opportunities

Collaborate inter-departmentally to ensure customer training aligns with Glory’s strategic plan

Oversee the design and development of engaging training materials (eLearning, instructor-led, blended, video content, customer training documentation)

Ensure content is current, accurate, and aligned with adult learning principles and instructional design best practices

Manage end-to-end training programs, including delivery and evaluation

Monitor training effectiveness and continuously improve based on feedback and performance metrics

Partner with subject matter experts (SMEs), department leads, and external vendors to create impactful learning experiences

Serve as a liaison between L&D, other business units and the customer to ensure training supports operational needs

Leverage learning management systems (LMS) and other digital platforms to deliver and track training

Help develop tools to monitor the effectiveness of training and customer adoption

Stay current with trends in learning technologies and recommend tools to enhance training delivery

Qualification

Training developmentInstructional designLMS proficiencyData-driven analyticsProject managementStakeholder engagementAnalytical mindsetCommunicationAdaptability

Required

Bachelor's degree in Education, Instructional Design, Business, or related field or equivalent experience in business, customer support, sales, consulting or related area

5+ years of experience in training development, instructional design, or L&D program management

Proficiency with LMS platforms and collaboration tools

Experience in professional services, SaaS, or technical training environments

Strong project management skills and ability to manage multiple initiatives simultaneously

Excellent communication, facilitation, and stakeholder engagement skills

Proficient writing and documentation-creation skills

Familiarity with data-driven learning analytics and performance measurement

Ability to adapt to ever-changing business environments

Analytical with process-oriented mind-set

Able to document projects appropriately to mitigate risk and to be delivered on time

Strong self-management and virtual collaboration skills

Ability to communicate effectively across virtual platforms

Demonstrate accountability and proactive collaboration in a remote environment

Participate in virtual meetings, training sessions, and occasional in-person events or workshops (travel up to 10%)

Benefits

401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution

Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield

MDLive – 24/7 Virtual Doctor plus a Nurse Line

Dental insurance

Vision insurance

FSA / Dependent Care

Voluntary Life Insurance

Basic Life insurance and AD&D – Company paid

Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid

Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service

Paid Sick days based on City/State requirements

Paid Holidays – 9 to 11 days based on start date

Professional development assistance

Education assistance

Adoption Assistance

Legal and ID Theft plans

Annual Bonus opportunity

Opportunities for internal promotions/career advancement