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Heluna Health · 2 days ago

Program Manager

San Francisco, CA

Full-time

Onsite

Mid, Senior Level

$92K/yr - $92K/yr

5+ years exp

Heluna Health is focused on tackling homelessness and behavioral health crises through their Community Safety Ambassador Program. The Program Manager will oversee all aspects of the program, ensuring effective operations and fostering collaboration among various stakeholders to promote community safety and well-being.

Health CareNon ProfitSponsorship

Comp. & Benefits

Hiring Manager

Elisa Meza

Responsibilities

Oversee all program operations including the deployment of Ambassador Teams in the assigned Service Area(s)

Promote the mission, vision, and core values of Heluna Health and the Community Safety Ambassador Program

Lead change management efforts to ensure program staff adopts successful best practices in collaboration with SFHSA

Promote dignity, respect and accountability

Oversee program efficiency and effectiveness through monthly, quarterly, and annual performance planning and appraisals; identify and analyze opportunities for improvement and implement as appropriate

Create strong, effective relationships and foster collaboration among public, non-profit and community based organizations to coordinate operational policy, process and budgetary decisions necessary to impact homeless outreach and provide a safety net for the community

Prepare program presentations and memorandum as necessary

Participate in Leadership meetings, including discussions regarding agency- wide program development and operation and emerging issues that may affect client care or the agency in general

Attend and participate in regularly scheduled supervision sessions

Attend and complete trainings as assigned and in a timely manner

Serve as Safety Administrator ensuring a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency’s own policies and procedures

Identify needs for new services and gaps in existing services, advocate for their development, and participate in the implementation of new services as assigned

Coordinates programmatic, administrative and fiscal activities

Develops project budgets, in collaboration with project staff and Heluna Health client support team

Monitors budget expenditures and projections on an ongoing basis and reviews Statements of Activities on a monthly basis and as needed

Monitors and tracks performance measures and report CPO as needed

Serves as a liaison between HQ and Clients/Program Partners

Maintains documentation (e.g., spreadsheets, reports) of all administrative, fiscal, and programmatic activities

Works closely with assigned Heluna Health Contract and Grant Manager, Project Accountant, and HR Generalist to ensure that all contractual obligations are being met

Convenes project meetings, quarterly, at a minimum

Maintains excellent working relationship with Heluna Health Clients and Program Partners, Subcontractors, Vendors, and other partners

Performs other duties as assigned

Qualification

Program managementBudgeting principlesHomeless services experienceSupervisory experienceInterpersonal skillsCommunication skillsCultural competencyMicrosoft Office proficiencyTeam collaborationPresentation skillsProblem-solving

Required

Demonstrated commitment and experience in equitable program delivery with the ability to engage and work with culturally and socio-economic diverse groups and organizations

Experience with homeless services, anti-poverty and housing stabilization work

Prior involvement in program direction by developing and implementing policies, procedures and program priorities consistent with collaborative initiatives

Knowledge of the principles and practices of budgeting as it relates to program management

Extensive knowledge of the principles and practices of employee relations

General knowledge of the principles and practices of management, including planning, organizing, directing, motivating, controlling and decision making

Master's Degree (MSW, MFT, or equal) preferred; Bachelor's Degree required

A minimum of three years of supervisory experience

A minimum of five years' work experience in social services required

Experience working collaboratively with diverse groups with multiple activities, priorities, timelines, and deadlines

Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender and other diversity considerations

Successfully pass the background check

Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout your work shift

Ability to use a computer, phone or office equipment for extended periods of time

Ability to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant

Must be able to lift a minimum of 35 lbs

With instruction, the ability to assist persons with disabilities and to help transfer a 180 lb person and lift wheel chair in and out of a car or van

Preferred

Advanced level of knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance abuse

Experience in a community-based setting serving ethnically diverse, low-income clients. Knowledge of community resources and experience in community settings

Ability to meet deadlines, multi-task, effectively delegate and work under pressure. Requires flexibility in scheduling (Monday through Friday) and work hours including the ability to attend early morning and after hours meetings

Excellent interpersonal and communication skills required. Experience in and understanding of public health preferred. A positive, high energy, warm, friendly, self-motivated style is highly desirable

Proficient in Microsoft Office Suite products such as Outlook, Word, Excel, and PowerPoint; Proficient in database software (such as Microsoft Access)

Ability to work independently with minimum supervision

Ability to problem-solve, multi-task, and meet deadlines

Ability to organize and direct projects to successful completion

Ability to work as part of a team comprised of individuals across different agencies, disciplines, and locations

Ability to actively participate in and contribute to internal and external meetings, collaborations, and coalitions

Exceptional interpersonal skills and abilities

Excellent oral and written communication skills

Experience in developing and conducting presentations to multiple partners and large and small groups