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Hamilton · 1 day ago

Senior Applications Specialist

US-NV-Reno

Full-time

Onsite

Senior Level

5+ years exp

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. The Senior Applications Specialist provides day-to-day management and technical oversight for the Process Analytics applications team, ensuring high-quality support and alignment with business goals.

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Responsibilities

Lead Daily operations of the PA applications team, including work allocation, prioritization of support requests, and oversight of complex evaluations in the Reno territories

Serve as the primary point of escalation for applications-related issues from Applications Specialists, escalating further to the ATSM or other departments as necessary

Define, track, and report applications team effectiveness metrics on a regular basis to the ATSM

Maintain, organize, and prioritize the applications project and evaluation pipeline in collaboration with field sales

Support hiring, onboarding, coaching, and performance feedback for Applications Specialists

Ensure consistent use of standardized processes, tools, and documentation across the applications team

Oversee the team's front-line technical liaison activities for both Hamilton field sales and end users, ensuring timely, accurate, and high-quality support

Coordinate and, when needed, personally lead pre-sale end user training activities, ensuring coverage and quality across the team

Ensure that Applications Specialists compile in-field applications issues, use appropriate Hamilton resources to resolve them, and document learnings

Define and maintain internal training and development plans for the applications team, aligned with strategic market segments, and delegate to senior Applications Specialists where appropriate

Manage the complex product evaluation program and ensure that specialists and field sales follow best practices

Oversee analysis and communication of complex evaluation data for customer presentations

Coach Applications Specialists on data interpretation and presentation skills

Ensure the applications team maintains a balanced evaluation pipeline aligned with sales goals

Participate directly in strategically important, high-value, or new-segment evaluations as needed

Set Expectations and standards for technical and application knowledge across the applications team; ensure coverage across key measurement parameters and both core and emerging markets

Oversee the team's use of Customer Relationship Management (CRM) software for documentation of support activities, maintaining an accurate and up-to-date active project list, including segment tagging where applicable

Coordinate improvements to analytical tools, workflows, and methods used by the applications team, reviewing major changes before implementations

Ensure the team stays current with literature and trends in core and target segments and shares relevant insights with ATSM, Sales, Marketing, and Product Management

Consolidate and interpret market feedback and trends collected by Applications Specialist; communicate synthesized insights to the ATSM, Product management, and Marketing

Provide feedback to the ATSM on applications priorities based on sales demand, product feasibility, and value proposition

Translate segment opportunities into concrete application use cases (e.g., workflows, data expectations sensor configurations) that can be operationalized by field sales and Applications Specialists

Oversee the drafting and review of technical and marketing content by the applications team targeted at both core and new market segments, ensuring scientific accuracy and practical relevance before elevating to ATSM or Marketing

Collaborate with the Product Management to connect new segment opportunities with product roadmap discussions, helping to define requirements for new features, sensors, or workflows that address emerging markets

Identify opportunities to improve applications team effectiveness (process, tools, training, content) and define "special" projects with clear milestones, assigning ownership to Applications Specialist

Manage timelines, key stakeholders, and reporting for applications-related special projects; provide regular updates to the ATSM, including impact on pipeline, win rates, or segment penetration

Partner with Product Management and Marketing on key launches or initiatives where applications expertise is critical, delegating detailed work to specialists while retaining overall accountability for segment alignment and execution

Qualification

Process Analytical ToolsTechnical SupportTeam ManagementBiopharmaceutical KnowledgeCross-functional CollaborationCoaching SkillsAnalytical SkillsCommunication SkillsProject Management