Apply on Employer Site

On Location · 4 days ago

Coordinator, Product Support Specialist - Olympic & Paralympic Games

Raleigh, NC

Full-time

Onsite

New Grad, Entry Level

On Location, a global leader in premium experiential hospitality, is seeking a Coordinator, Product Support Specialist to support system operations and management for product inventory systems. This role involves acting as the first line of support for system issues, processing product updates, and collaborating with various teams to ensure system accuracy and reliability.

Entertainment

H1B Sponsor Likely

Responsibilities

Maintain knowledge of proprietary inventory management system(s) and third-party tools, ensuring effective use across teams

Maintain system support queue, addressing minor tickets and ensuring timely resolutions

Support and execute user acceptance testing (UAT) to confirm system enhancements meet business and functional requirements

Process routine product updates and changes in systems based on requests from product and operations teams

Liaise and collaborate with product and technology teams to build and maintain inventory, products, content, bookings, and portals in systems

Maintain system support queue, addressing minor tickets and ensuring timely resolutions

Assist in project management activities, including maintaining and enhancing Airtable bases and forms

Track, report, and resolve product data inconsistencies to maintain accuracy across systems

Identify and help remove systematic roadblocks impacting product or operational workflows

Qualification

Inventory management systemsUser acceptance testing (UAT)Microsoft ExcelOffice 365JiraAnalytical skillsProcess-orientedProblem-solving skillsCollaboration skillsOrganizational skillsAdaptability

Required

Bachelor's degree in business administration, information systems, operations or related field (ticketing, sports management, or project management are also relevant)

Experience processing system queue requests

Strong analytical, problem-solving, and troubleshooting skills

Familiarity with multiple software platforms such as Office 365, Jira, PIMs, and collaboration systems

Proficient in Microsoft Excel, including formulas, pivot tables, and basic data analysis to support reporting and operational decision-making

Company

On Location

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture.

501-1000 employees

https://onlocationexp.com/

H1B Sponsorship

On Location has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)

Funding

Current Stage

Late Stage

Leadership Team

Jon Lavallee

Chief Financial Officer

Ben Kanter

Vice President, Partnerships

Company data provided by crunchbase