Fraud & Disputes Supervisor jobs in United States
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DataSync · 1 day ago

Fraud & Disputes Supervisor

positionHenderson, Nevada
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date3+ years exp

DataSync is seeking a Fraud & Disputes Supervisor to oversee daily operations of a frontline team managing inbound calls and transaction-related claims. This role focuses on ensuring operational excellence, regulatory compliance, and timely resolution of customer claims while supporting team performance and continuous improvement.

Information TechnologySaaSSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Supervise, coach, and develop a team of Fraud & Disputes Analysts handling inbound calls and casework
Monitor daily staffing, queues, call volumes, and claim backlogs to meet SLAs and service levels
Conduct regular one-on-ones, performance reviews, and coaching sessions
Address performance gaps through action plans, training, and real-time support
Serve as the first point of escalation for complex customer issues or sensitive cases
Oversee end-to-end processing of fraud claims, disputes, chargebacks, and related investigations
Ensure accurate and timely case handling in accordance with Visa, Mastercard, and internal policies
Identify trends in fraud activity, disputes, and customer complaints and escalate as needed
Handle customer escalations as they arise
Ensure compliance with applicable regulations (e.g., Reg E, card network rules, internal SOPs)
Partner with Quality Assurance to implement feedback and corrective actions
Maintain audit-ready documentation and support internal/external audits
Payroll and workforce management to ensure appropriate staffing
Oversees daily operation of Fraud & Disputes department and is responsible for the development and performance management of Fraud & Disputes staff

Qualification

Fraud/Disputes experienceSupervisory experienceMicrosoft Office SuiteCustomer service skillsWrittenOral skillsComputer literacyBilingual (English/Spanish)Problem-solving skillsTeamwork ability

Required

Outstanding customer service skills
Excellent written and oral skills
Computer literacy and keyboard typing skills
Proficiency in Microsoft Office Suites
Ability to work independently and as part of a team in a fast-paced environment
Problem-solving skills and the ability to handle challenging situations with professionalism and empathy
Excellent Problem-Solving skills
High school diploma or equivalent
Must be 18 years of age
Minimum of 3 years in supervisor/manager role
Experience with Fraud/Disputes/Back Office

Preferred

Bilingual preferred – English/Spanish

Company

DataSync

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DataSync is an information technology company that offers SaaS-based portal for enterprise services.
dateFounded in 2005
location
Sioux Falls, South Dakota, USA
people-size11-50 employees
web-link
http://datasyncsolutions.com/

H1B Sponsorship

DataSync has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (12)
2023 (15)
2022 (21)
2021 (12)
2020 (30)

Funding

Current Stage
Early Stage
Total Funding
$2.66M
Key Investors
Bird Dog Equity Partners
2016-02-03Series Unknown· $0.2M
2015-04-13Series Unknown· $1.05M
2009-12-11Series Unknown· $0.91M

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Company data provided by crunchbase