Balanced Body · 1 day ago
Customer Service Representative
Sacramento, CA
Full-time
Hybrid
Entry, Mid Level
$26/hr - $32/hr
2+ years expBalanced Body is an energetic, environmentally sensitive company that leads the world in providing Pilates equipment and education. The Customer Service Representative will support small businesses and home users by resolving customer issues and maintaining strong professional relationships.
FitnessHealth Care
Responsibilities
Maintain and build relationships with Balanced Body's customers, by helping to resolve parts, service, and shipping issues associated with their equipment
Provide outstanding service, consistently meeting service targets
Speedy closure of customer issues while maintaining best in class customer satisfaction
Follow industry trends and gather/report on valuable VOC feedback to help the organization grow
Forward new sales opportunities to the account team when presented
Timely follow up on all customer inquiries
Process orders for any service parts as needed
Initiate RMAs and Customer Cases as needed
Complete administrative tasks and order processing on-schedule and with accuracy
Attain all critical KPI metrics including but not limited to: Turn Around Time targets, productivity goals, quality assurance drivers
Escalate issues to the Sales Tech team when appropriate
Act as an advocate for our customers
Continue expanding your knowledge of our products and services over time
Contribute individually and as a member of the Balanced Body sales team
Utilize Customer Relationship Management (CRM) System, and ensure all accounts are loaded with accurate and timely data
Perform other duties as required to meet company needs
Qualification
Required
Prior customer service / support experience
Demonstrated ability to problem solve with clients
Maintain and build relationships with Balanced Body's customers
Provide outstanding service, consistently meeting service targets
Speedy closure of customer issues while maintaining best in class customer satisfaction
Follow industry trends and gather/report on valuable VOC feedback
Timely follow up on all customer inquiries
Process orders for any service parts as needed
Initiate RMAs and Customer Cases as needed
Complete administrative tasks and order processing on-schedule and with accuracy
Attain all critical KPI metrics including Turn Around Time targets, productivity goals, quality assurance drivers
Escalate issues to the Sales Tech team when appropriate
Act as an advocate for our customers
Continue expanding your knowledge of our products and services over time
Contribute individually and as a member of the Balanced Body sales team
Utilize Customer Relationship Management (CRM) System
Excellent verbal and written communications skills
Excellent attention to detail
Proven resolution, logical troubleshooting, and customer satisfaction skills
Strong problem solving/resolution skills
Excellent listening, probing and de-escalation skills
Able to learn quickly/be passionate about learning new concepts, technology and processes
Possess strong analytical skills with excellent communication, literacy & interpersonal skills
Ability to handle multiple tasks & prioritize on an on-going basis
Ability to listen and comprehend information over the phone & via email
Ability to compose and proofread documents and reports
Attention to detail and problem-solving skills
Minimum 2 years' account management or sales experience
Preferred
Experience in tech support
Customer service experience preferred
Experience assisting customers in a app based environment is a bonus
Some college education is ideal
Benefits
Medical & Dental
401(k) plan + Match!
Life and Long Term Disability Insurance - Employer Paid!
Paid time off and holidays
Company
Balanced Body
Balanced Body is a provider of pilates equipment, education, and information.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Olivia Luna
HR Business Partner
Recent News
2025-12-05
Company data provided by crunchbase