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Roya.com · 1 day ago

Client Success Manager

San Diego, CA

Full-time

Hybrid

Entry Level

1+ years exp

Roya.com is a fast-growing SaaS technology company revolutionizing digital marketing for the medical industry. They are seeking a Client Success Manager to play a key role in shaping the success of their new product, Canvas® Score, by improving customer experience and collaborating with internal teams.

InternetMarketingProfessional ServicesSaaSWeb Design

Responsibilities

Leading onboarding calls to guide new customers through setup and ensure a smooth launch

Providing customer support and serving as the first point of contact for product questions

Conducting product testing to ensure quality, usability, and performance

Gathering customer and internal feedback to recommend enhancements to the product team

Collaborating with internal teams (marketing, sales, development, support)

Overseeing Sales support for Canvas® Score this includes but not limited to, creating content for collateral, case studies, video content, FAQ documentation, etc

Maintaining and building out the Canvas® Score support center / online knowledgebase

Qualification

Client onboardingSaaS platformsGoogle AnalyticsCRM systemsOrganizationAffiliate marketingCommunicationTime-managementDecision-makingProject management

Required

Bachelor's degree (in communications, marketing, information technology or a related field) or one to two years related experience and/or training; or equivalent combination of education and experience

Excellent communication skills. Able to discuss campaign ideas with internal and external clients

Strong organization skills and attention to detail

Strong time-management and decision-making skills