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SPS Commerce · 2 days ago

Associate Contract Mgmt Specialist

Minneapolis, MN

Full-time, Contract

Hybrid

Entry Level

$41K/yr - $61K/yr

1+ years exp

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. The Associate Contract Management Specialist will partner with the sales team to build and implement solutions for customer contract management, focusing on maintaining customer satisfaction and retention.

Information ServicesInformation TechnologySaaSSoftware

Growth Opportunities

Responsibilities

Assist customers wishing to cancel, credit, or reduce rate

Act as a relationship manager to an assigned sales team, supporting accounts via multiple support channels to find customer resolutions

Develop and maintain programs and processes that reduce customer churn and increase customer retention

Analyze and manage all revenue reductions activities

Follow process improvement and best practices that the team introduces

Support development, refine and document processes and practices

Report customer feedback to key organizational partners

Maintain strong relationships across the organization through clear communication and detailed follow-ups

Handle retention and renewal activities such as: credits, cancels, contact adjustments and account maintenance

Qualification

Customer relationship managementNegotiationSales experienceProcess improvementSalesforceMicrosoft OfficeOrganizational skillsProblem solvingCommunication skills