Ponca City Development Authority · 1 day ago
Inside Sales & Customer Support Representative
Ponca City, OK
Full-time
Onsite
Entry Level
2+ years expPonca City Development Authority is seeking an Inside Sales & Customer Support Representative to manage daily customer interactions and provide administrative and sales support. This role serves as the central communication hub between customers and internal departments, ensuring accurate order entry and timely responses to enhance customer satisfaction and support company growth.
Business DevelopmentGovernmentInformation Services
Responsibilities
Serve as the primary contact for existing customers, responding promptly to inquiries, quotes, and order updates
Accurately enter customer orders into Acumatica and verify all details including quantities, pricing, and shipping instructions
Maintain up-to-date customer records, order history, and communication notes in CRM
Ensure smooth account transitions from Business Development to internal order management
Follow up with customers post-order to confirm satisfaction and encourage repeat business
Support Business Development by preparing quotes, processing new account setups, and managing correspondence with prospective clients after initial contact
Make outbound follow-up and support calls to customers and prospects in designated areas of need, as directed by Business Development
Communicate order changes, lead times, or production issues to customers in a timely and professional manner
Coordinate with the Logistics Manager to confirm shipping schedules and provide updates to customers
Collaborate with Accounting for invoice and payment inquiries related to assigned accounts
Provide weekly order status reports and customer feedback summaries to management
Maintain organized digital and paper files related to quotes, purchase orders, and customer correspondence
Ensure that all documentation complies with company standards and confidentiality requirements
Utilize CRM and ERP (Acumatica) systems for all order tracking and communication entries
Prepare monthly customer activity summaries and open order reports
Support trade show and event follow-up activities by processing incoming leads and documenting potential opportunities
Resolve order discrepancies, returns, or complaints with professionalism and urgency
Provide product and pricing information as trained, escalating complex requests to Business Development or the General Manager
Uphold Century Products’ commitment to timely, courteous, and accurate service for every customer interaction
Qualification
Required
Associate degree in Business, Communications, Agriculture, or a related field preferred; equivalent combination of relevant education and experience may be considered
Minimum of 2 years of experience in sales support, customer service, or order processing (manufacturing or distribution preferred)
Proficiency in Microsoft Office (Word, Excel, Outlook) and ERP/CRM systems (Acumatica preferred)
Strong communication skills, both verbal and written, with excellent attention to detail
Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment
Positive attitude, customer-first mindset, and ability to collaborate effectively with cross-functional teams
Company
Ponca City Development Authority
Ponca City Development Authority is an economic development organization that forms to help facilitate growth in the industry.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase