Cone Health · 1 day ago
ITSM Application Analyst Lead
Greensboro, NC
Full-time
Onsite
Senior Level
5+ years expCone Health is seeking an ITSM Application Analyst Lead to provide expertise in technical application support for complex clinical and/or business applications. This role involves leading application administration, coordinating team resources, and ensuring that applications meet the organization’s needs through effective management and troubleshooting.
Health CareMedicalMedical Device
Responsibilities
Coordinates, prioritizes, and assigns tasks to meet team deadlines, manages work plans and status updates and determines escalation necessary to manager and leads work groups and provides management, coordination, and communication as needed across teams
Provides experience and expertise to ensure all aspects of the application integrate with the other cross-functional applications utilized by the organization
Assists in leading and managing projects and/or project tasks
Collaborates with internal and external technical and end user groups to ensure applications and other third-party systems meet the organization?s clinical and business needs when building and implementing the system
Performs expert-level consulting, system administration and analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions
Understands and translates the business/clinical functionality into system configuration and workflow validations
Plans, prepares, and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing
Documents test results, design, change control, system problems, and internal procedures according to departmental standards
Provides technical application support, triage, and troubleshooting for complex applications
Monitors the systems for data quality, efficiency, operation, and data integrity, and appropriately escalates issues/problems
Maintains knowledge of new technical concepts and solutions and their application to healthcare
Assists with implementation and support of third-party systems
Performs other duties as assigned
Qualification
Required
Strong expertise in all of the standard ITSM functions and how they function in ServiceNow including Incident, Problem, Change, Knowledge, Request Management, CMD and Service Level Management
ITIL Certification
ServiceNow Certification
Bachelor's Degree or equivalent experience in relevant field
5 years of experience
If applicable, platform-centric certification required
Company
Cone Health
Cone Health is a not-for-profit network of health care providers serving people in Guilford, Forsyth, Rockingham and surrounding counties.
10001+ employees
H1B Sponsorship
Cone Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (16)
2023 (7)
2022 (3)
2021 (6)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$0.1M2024-06-21Acquired
2015-08-11Seed· $0.1M
Leadership Team
Mary Jo Cagle
President and CEO
Suresh Krishnan
Vice President and Chief Technology Officer
Recent News
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2025-12-25
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