Cardinal Health · 1 day ago
Bilingual Representative II, Customer Service Operations
United States
Full-time
Remote
Entry Level
$15.70/hr - $22.50/hr
1+ years expCardinal Health is a company focused on enhancing customer business through effective customer service operations. The Bilingual Representative II in Customer Service Operations is responsible for providing exceptional service to members, managing inbound and outbound calls, addressing inquiries, and ensuring member satisfaction through accurate and timely support.
Health CareHospitalMedical
Responsibilities
Answer inbound calls and make outbound calls as needed to assist members with orders, inquiries, and concerns
Process product reorders accurately and efficiently, starting with diabetic testing supplies and CGM products; expand to other product lines after initial training
Provide professional and courteous service to resolve member issues on the first call whenever possible
Escalate complex issues via email to leadership or other departments when necessary
Maintain accurate member records by updating information in company systems promptly
Meet performance metrics including Average Handle Time (AHT), First Call Resolution (FCR), call volume targets (60+ calls per day), and other KPIs
Adhere to HIPAA guidelines and safeguard all confidential member information
Participate in ongoing training to learn new products and improve service quality
Collaborate with team members and other departments to ensure seamless member support
Attend required meetings and contribute feedback to improve processes and policies
Perform additional responsibilities or special projects as assigned
Qualification
Required
Fluent in English and Spanish (able to communicate clearly and effectively in both languages, verbally and in writing)
Strong customer service skills with a proven ability to resolve issues and meet performance goals
Basic knowledge of, or ability to learn, customer service processes and best practices
Demonstrated success in achieving KPIs and objectives
Proficiency in basic math and business calculations
Working knowledge of computer systems and data entry; ability to learn new platforms quickly
Basic proficiency in Microsoft Office applications (Word, Excel, Outlook)
Preferred
High School Diploma, GED, or equivalent work experience
1–3 years of customer service experience in a call center environment
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Company
Cardinal Health
Cardinal Health is a manufacturer and distributor of medical and laboratory products.
10001+ employees
H1B Sponsorship
Cardinal Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (128)
2024 (116)
2023 (140)
2022 (158)
2021 (106)
2020 (142)
Funding
Current Stage
Public CompanyTotal Funding
$1.08B2025-08-28Post Ipo Debt· $1B
2006-08-16Post Ipo Debt· $78M
1983-08-12IPO
Leadership Team
Aaron Alt
Chief Financial Officer
T
Tony Caprio
Executive Vice President
Recent News
Fortune
2025-12-19
GlobeNewswire
2025-12-18
vcnewsdaily.com
2025-12-17
Company data provided by crunchbase