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Nordic Global · 1 day ago

Senior Application Analyst – Lab (Beaker)

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Nordic Global is a company focused on healthcare IT solutions, and they are seeking a Senior Application Analyst to provide expert-level support for clinical and business applications. This role involves managing application support requests, maintaining documentation, and leading projects to enhance application performance and user experience.

Information ServicesInformation Technology

Responsibilities

Respond to application support requests and incidents within defined SLAs, providing expert-level customer service and communication

Manage application and team documentation, ensuring accuracy, completeness, and relevancy

Maintain and expand strategic relationships with software vendors

Plan and execute application upgrades and security patches, collaborating with end users, business partners, and vendors

Achieve advanced certifications and follow established learning paths

Lead and manage analyst-led projects, including scheduling calls, coordinating with team members, taking meeting minutes, and communicating project status to stakeholders

Architect and design integrated workflows that solve clinical and business needs across a variety of applications and service areas

Provide mentorship to other application analysts through situational coaching and knowledge sharing to ensure a full understanding of application-specific best practices and team norms

Maintain relationships and collaborate with interdepartmental contacts to ensure effective and positive cross-departmental work

Contribute to the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integration, and other critical components as needed to comply with disaster recovery, security, and operational run-book requirements

Execute the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving

Qualification

Healthcare IT experienceITIL service managementApplication supportEHR knowledgeAnalytical thinkingLeadership abilitiesCommunication skillsTeam collaboration

Required

Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, (or 11+ years' industry experience)

8+ years' experience in healthcare IT or equivalent IT application analyst position with degree requirement

Proven experience in executing ITIL-aligned service management processes, including Incident, Problem, Change, Release, and Service Level Management

Extensive experience in application support and documentation management

Extensive experience in the US healthcare IT industry, with a deep understanding of healthcare information systems, and electronic health records (EHRs). Understands applicable laws and regulations, and ability to ensure organizational compliance

Strong analytical thinking and problem-solving skills

Excellent communication and leadership abilities

Proven ability to manage complex application environments and critical support needs

Proficiency in clinically integrated hospital and/or physician office workflows (both clinical and business)

Ability to work collaboratively, independently, and consistently provide support in a team-oriented environment

Strong track record of completing assignments on or ahead of schedule, demonstrating an ability to handle high-pressure situations effectively

Ability to navigate shifting priorities and manage time efficiently in response to changing circumstances and unexpected challenges