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Anywhere Real Estate Inc. · 1 day ago

Escrow Processing Supervisor - Remote-United States

United States

Full-time

Remote

Mid, Senior Level

2+ years exp

Anywhere Real Estate Inc. is seeking an Escrow Processing Supervisor to enhance their Escrow Officer teams by ensuring a seamless closing process for clients. The role involves managing a team of Escrow Support Specialists, focusing on hiring, training, and developing staff while driving efficiency and product quality within the team.

Commercial Real EstateInsuranceProperty ManagementReal EstateReal Estate Brokerage

Growth Opportunities

Responsibilities

Lead a team of Escrow Support Specialists to drive team success

Manage capacity and workflow of each Specialist

All aspects of hiring, interviewing and on-boarding

Staff orientation/training

Ongoing training and development

Prepare staff schedules; manage vacation requests; review and approve timecards

Perform annual performance reviews and performance management as needed

Act as main point of contact for all Escrow Support team members within an assigned market

Provide support with critical escalations and local leadership questions

Identify Escrow Officer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner

Collaborate with key stakeholders to enhance efficiencies of processes and communications

Continuously evaluate procedures to proactively seek improvements; find new ways to create efficiencies and increase productivity of team

Analyze customer feedback as well as prepare reports for review and recommendation

Qualification

Supervisory experienceReal Estate processingCustomer serviceCoachingTrainingCommunication skillsProblem-solvingSoftware navigationAdaptabilityCollaboration

Required

Minimum 2 years previous supervisory experience

Prior Real Estate transactional processing and customer service experience

Ability to provide feedback to employees through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed

Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members

Excellent verbal and written communication skills

A 'people-first' approach with the ability to keep the agent and consumer at the center of the transaction

Ability to coach team on providing exceptional customer service throughout the transaction process

Ability to learn and navigate multiple software systems with an elevated level of competency

Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality

Demonstrable history of effectively collaborating with different departments and leaders

Adaptable, able to prioritize and manage competing demands with a willingness to try new things