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United Airlines · 1 week ago

Senior Manager - IT Application Development

Houston, TX

Full-time

Onsite

Senior Level

$137K/yr - $179K/yr

7+ years exp

United Airlines is a major airline company seeking a Senior Manager of IT Application Development to lead a team responsible for creating and maintaining technology solutions for their TechOps business organization. This role involves aligning IT strategies with business goals, managing project portfolios, and modernizing legacy systems while ensuring cybersecurity and data-driven insights for improved operations.

HospitalityIn-Flight EntertainmentService IndustryTransportationTravel

No H1B

Responsibilities

Develop and implement a comprehensive strategy in alignment with business objectives

Manage the full lifecycle of projects, including planning, development, testing, and deployment

Ensure the quality and scalability of solutions by establishing best practices and governance procedures

Monitor the performance of solutions and conduct regular reviews to ensure they deliver the expected business benefits

Responsible for escalating, assisting, and following through on the resolution of issues related to the delivery of technology solutions

Accountable for gaining and maintaining alignment of delivery success criteria with business partners

Accountable for effective project management and delivery of work requests and projects within committed budget, schedule, and quality for individual projects while also meeting overall department performance goals

Accountable for identifying needs, securing commitments, and monitoring progress of deliverables from internal and external service provider teams

Provide cost estimates and business case updates

Accountable for ensuring technology solutions comply with architectural standards

Responsible for communication of progress to senior IT and Business leadership

Responsible for organizing and maintaining performance of any application issues in accordance with the agreed SLA

Provide information and periodic updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning review

Create a team structure and process for quality control during development, testing, debugging code, and deployment

Ensure best practices for Agile methodologies are implemented, and continuous improvements are made, as needed. Ensure adherence to code scanning and other security protocols during development and release

Ensure IT application development process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively managed, and performed

Remain informed of new technologies and/or business processes and incorporate those technologies to improve the productivity of the applications staff and software systems' maintainability

Drive continuous improvement and be adaptable to changing designs and to adding performance enhancements

Play a key role in formulating and following the procedures and processes for development

Play a key role in the formation of agile delivery teams for development and technology delivery

Understand and partner with United business and DT leadership teams, along with product SMEs, to define the end-state vision, goals, and strategy of the product and create a multi-year product development strategy and tactical plans

Share knowledge and collaborate to come up with effective and innovative solutions to problems

Maintain up-to-date knowledge of technology trends and advancements

Engage, collaborate, and partner with stakeholders, technical and business, to understand business requirements and user expectations, and lead the development of solutions that meet functional and technical requirements

Collaborate with cross-functional teams, including IT operations, security, and quality assurance, to ensure the reliability, security, and scalability of our applications

Foster strong relationships with business partners, acting as a trusted advisor and advocate for the IT department

Collaborate with various departments to identify and prioritize process automation opportunities. Be a Thought Partner, i.e., engaged with Business Owners/Business Process Development

Manage budgets, vendor relationships, and service delivery metrics

Ensure adherence to FAA, OEM, and internal IT governance standards

Drive measurable improvements in application reliability, security, and user satisfaction

Lead a multi-functional, impactful team responsible for designing, developing, and maintaining SaaS and customer applications

Manage vendor development teams assigned to projects and core support

Mentor and develop team members by guiding technical skills, best practices, and career growth opportunities. Establish department and individual goals

Assess and recommend improvements to the organization's structure, roles, and responsibilities

Participate actively in future strategy, goals, objectives, and operational performance

Create and maintain a high performance by interacting and mentoring junior and senior-level developers

Perform short and long-term resource planning to ensure the proper number of resources and the right skills are available to meet project goals and schedules

Use creative and proactive leadership skills to address project challenges and opportunities

Qualification

Agile methodologiesCloud technologiesSystem architectureApplication developmentCybersecurity principlesSoftware development lifecycleProject managementStakeholder managementLeadership skillsCommunication skills

Required

Bachelors degree in Information Technology, Computer Engineering, Finance, or related field

7+ years of relevant experience in application development

At least 12 months of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior-level management and key stakeholders

Understanding of system architecture principles, including the ability to design scalable and reliable solutions

Strong background in Agile delivery, cloud technologies (such as AWS/Azure), and enterprise integration (API, microservices)

Proficient in project management methodologies, including Agile and DevOps practices

Leadership experience and the ability to guide and inspire a team. Project management skills may also be beneficial

A mindset for continuous learning and staying updated on industry trends, emerging technologies, and best practices

Advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processes

Well-versed in Agile development and requirements management processes

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

Preferred

Masters degree

Practical experience in developing and architecting highly integrated, high-user-base systems is highly valued

Leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior-level management and key stakeholders

Proven experience managing technology solutions in an aviation or aerospace environment

Experience in application development supporting Engineering, Reliability, Avionics, CASS(Continuing Analysis and Surveillance System), and Quality Assurance

Experience with cybersecurity principles and secure software development lifecycle

Experience with aircraft data systems, avionics software, or airline maintenance systems

Excellent communication and stakeholder management skills

Ability to lead through influence in a complex organization

Passion for technology innovation, reliability, and safety in aviation