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City National Bank · 1 day ago

Fraud Detection Specialist I

Los Angeles, CA

Contract

Onsite

Entry Level

$30.26/hr - $32.44/hr

1+ years exp

City National Bank is seeking a Fraud Detection Specialist I to join their team through Magnit Global. This role involves reviewing alerts and transactions flagged as potentially fraudulent, and it plays a key role in preventing losses to clients by verifying alerted transactions and initiating dispute claims.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Demonstrate resiliency and adaptability in a fast-paced contact center environment

Responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity

Approach problems logically and with good judgment to ensure the appropriate customer outcome

Demonstrate personal excellence including punctuality, integrity, and accountability

Comfortable in a metrics driven environment that requires the ability to prioritize and multitask

Think critically and exercise independent judgement

Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss

Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed

Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned

Performs defined mitigation steps to reduce financial loss to our customers and the bank

Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs

Responsible for detecting fraudulent transactions and maintaining a minimal error rate in high-volume, high risk (large dollar) department

Performs fraud alert review activities by following standard scripts and procedures

Review/decision alerts in Fraud application, and work independently while applying operating guidelines to make informed independent decisions

Consults with senior peers and team leads on moderate to complex issues to learn through experience

Qualification

Fraud identificationBanking operationsContact center experienceAdvanced computer skillsIndependent judgmentCommunication skillsOrganizational skillsInterpersonal skillsTeamwork

Required

Experience working in a fast paced environment that demands excellent organizational and interpersonal skills

Strong communications skills to handle complicated or sensitive information to customers and other outside parties in a timely manner

Advanced computer experience required (e.g. MS Word, Outlook and Excel)

Preferred

1 year of general office, back office banking or accounting experience

1 year in banking operations or contact center experience

1 year of experience in fraud investigations, disputes, and/or fraud exposure

Bachelor's degree a plus

Benefits

Medical

Dental

Vision

401K

Company

City National Bank

Glassdoor3.6

City National Bank offers a full complement of banking, trust and investment services. It is a sub-organization of City National.

Founded in 1953

Los Angeles, California, USA

1001-5000 employees

http://www.cnb.com

H1B Sponsorship

City National Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (76)

2024 (78)

2023 (145)

2022 (93)

2021 (107)

2020 (62)