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University of Illinois Urbana-Champaign · 10 hours ago

Class Support Coordinator - Fire Service Institute

Urbana, IL

Contract

Onsite

Mid Level

$55K/yr - $55K/yr

3+ years exp

The University of Illinois Urbana-Champaign is seeking a highly organized Class Support Coordinator to join the Illinois Fire Service Institute, which trains over 60,000 first responders annually. This role involves managing business logistics for training courses, overseeing student registration, and ensuring successful course delivery and support for special events related to the fire service.

Higher Education

Responsibilities

Prepare detailed material for class proposals, contracts, and student records; enter information into the IFSI database while ensuring accuracy and adherence to unit policies and procedures

Review, certify, and file documents throughout the enrollment, attendance, and certification process, ensuring compliance with state, national, and international accreditation standards

Communicate with students, IFSI staff, and external organizations through phone, email, and mail regarding prerequisites, certification, and course requirements

Verify student eligibility by running and analyzing reports, updating internal records, and coordinating with state agencies as required

Schedule classes in the IFSI database, including budget entry, student registrations, and ongoing updates throughout the lifecycle of the course

Generate and route class contracts for signatures; track progress to ensure timely execution

Support the invoice process by closing out courses, providing documentation, and addressing initial questions from individuals and departments

Notify students of class status changes and coordinate all outbound course-related communications

Enter students and create events in the Office of the State Fire Marshal certification portal

Assist in developing budgets and costings for contract courses

Maintain calendars to track daily site activities and maintain operational awareness

Support front desk operations as backup to central reception

Perform additional related duties as assigned

Coordinate and support course offerings for industry partners, including budget development and management of delivery logistics

Reconcile course activities, ensuring payroll, travel, and other expenses are properly assigned to the correct funding sources for accurate invoicing and analysis

Collaborate with program administrators to plan and develop schedules, course needs, and logistical requirements for all IFSI special events, including: Fire College, Fire Academy, Winter Fire School, Explorer Cadet School, Veterans in the Fire Service Event

Manage administrative and logistical processes associated with special-event course offerings, ensuring accurate setup, scheduling, communication, and documentation

Provide onsite or remote support during events as needed to ensure successful course and program delivery

Qualification

Program coordinationDatabase managementBudget developmentFire service trainingCustomer serviceAnalytical skillsProblem-solving skillsCommunication skillsTeamwork

Required

Bachelor's degree

A total of three (3) years (36 months) in education, training and/or work experience in program coordination working with database or administrative systems (i.e. student records, communication, or scheduling)

Preferred

Experience in fire service training, emergency response education, or related fields

Knowledge of fire service mission, certification requirements, and training program structures

Familiarity with state or national fire certification bodies and associated administrative processes

Benefits

Health

Dental

Vision

Life Insurance

A Retirement Plan

Paid time Off

Tuition waivers for employees and dependents

Company

University of Illinois Urbana-Champaign

The University of Illinois Urbana-Champaign is dedicated to building upon its tradition of excellence in education, research, public engagement and economic development.

Founded in 1915

Champaign, IL, US

10001+ employees