Low Income Housing Institute (LIHI) · 1 day ago
Shelter & Housing Program Manager
Seattle, WA
Full-time
Onsite
Senior Level
$70K/yr - $80K/yr
5+ years expThe Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing. The Shelter & Housing Program Manager will provide high-level expertise in management, supervision, operation, compliance, and coordination of staff and volunteers within the Shelter Programs.
LegalNon ProfitSocial
Responsibilities
Develop a thorough understanding of contracts with funders, complete accurate and timely reports to funders and ensure compliance with funder agreements
Develop and manage special projects as assigned. Conduct research. Develop and complete work tasks and assume project management responsibilities
Assume program and maintenance oversight responsibilities including ordering and approving invoices and proposals, routinely inspect the condition of all sites, scheduling maintenance and third-party vendors as needed
Provide regular reports to the Director of Special Projects & Operations and Senior Management team as required
Monitor and achieve acceptable levels of unit turnover, market and renewal rates, occupancy, delinquency, bad debt, expirations and renewals for each community within the management
Monthly audits of tenant files to ensure compliance
Assist in planning and construction of tiny houses and shelters; assist in setting up village; supervise contractors, architects, and consultants; and train and support staff, residents, and volunteers
Plan and attend community and partnership meetings to maintain good communication with neighbors, churches, government officials, partners, etc
Work with staff members, grassroots partners, community groups, churches, government entities, volunteers and future residents on community notification, tours, and community outreach
Provide ongoing support to the tiny house village and shelter communities
Obtain and respond to input and feedback from residents, oversee inspection and upkeep of tiny houses and other structures and evaluate habitability and quality of the sites
Conduct Tiny House Village unit inspections to ensure that the sites are well-maintained. Provide feedback to the Director of Special Projects & Operations and work with the maintenance team as needed
Perform other responsibilities as assigned
Hire, supervise, train, and support staff to ensure they have the tools and methodology to be successful in their work
Complete staff evaluations that address performance concerns, set goals with clear performance expectations Identify training needs; conduct training and provide resource materials to tiny house village team with administrative and program related to the operating the tiny house village program
Support tiny house village team in effectively maintaining established policies and programs at the Tiny House Villages
Troubleshoot and resolve issues communicate with management staff, and work in a team approach to determine the best course of action
Conduct weekly site visits which include inspecting units, the property’s common areas, maintenance storerooms, exterior, and interior
Qualification
Required
Five years' experience working in the human services or project management field
Experience working in the Tiny House Village/Shelter program
Experience providing services to low-income and the homeless population
Three years' experience working on leading a program or project with staff and volunteers
Ability to effectively supervise staff, interns and volunteers, and to work with confidential, sensitive information (physical, electronic, and verbal) and maintain confidentiality
Must be available to respond to emergencies and issues in the Tiny House Villages
Ability to work in a fast-paced, fairly independent and autonomous work environment. Must be a self-starter, highly organized, able to prioritize, multi-task, meet deadlines, and follow-up
Must have exceptional problem-solving skills, be able to resolve conflicts, and ability to work effectively with difficult people
Proficient in, Microsoft Office, PowerPoint and Excel spreadsheet programs. Previous experience with record keeping and report preparation
Proven ability to work with minimal supervision
Must possess a strong sense of ethics, professional boundaries, and an inviting demeanor. Respect for homeless people, diplomacy/tact, and an optimistic approach are essential. The person in this position must be able to tolerate and welcome differences of opinion and have an appreciation for diversity
Excellent communication skills
Must have valid driver's license and working vehicle
Must pass criminal background checks and drug screening test
Minimum of five years of experience at a senior management level in residential property management, facilities management, or housing programs and services
Benefits
Medical
Dental
Vision
Retirement
Life insurance
Long term disability insurance
Sick leave
Employees accrue 116 hours of vacation during the first year
Receive 11 paid holidays
Company
Low Income Housing Institute (LIHI)
The Low Income Housing Institute develops, owns and operates housing for the benefit of low-income, homeless and formerly homeless people in Washington State; advocates for just housing policies at the local and national levels; and administers a range of supportive service programs to assist those we serve in maintaining stable housing and increasing their self-sufficiency.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jon Grant
Chief Strategy Officer (CSO)
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