Leap · 2 weeks ago
General Manager, Grown Brilliance
Schaumburg, IL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expLeap is a company that powers insight-driven retail stores for modern brands. They are seeking a sophisticated, service-driven General Manager to lead their boutique at Woodfield Mall, focusing on delivering exceptional client experiences and driving business results.
Brand MarketingE-CommerceRetailRetail Technology
Responsibilities
Lead a high-performing team that consistently delivers personalized client experiences and cultivates long-term customer relationships
Take full ownership of store operations, sales performance, and visual merchandising, ensuring the boutique reflects the highest brand standards
Identify opportunities to drive growth through community engagement, in-store activations, and tailored outreach
Support other Leap-powered luxury locations in the region by sharing best practices, supporting new store openings, and mentoring new leaders
Qualification
Required
5+ years of leadership experience in luxury retail, accessories, or fine jewelry, with a track record of exceeding sales and service goals
Expertise in personalized clienteling, luxury service delivery, and storytelling through product knowledge
Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals
Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance
Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage business operations, drive clienteling, and streamline communication
Flexible availability, including evenings, weekends, holidays, and occasional travel as needed
Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs
Must be 18+ years of age
Preferred
GIA Certification is preferred but not required
Benefits
Unlimited PTO (blackout periods apply)
Commission Eligible
Healthcare benefits (medical, dental, vision)
Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
Employee Assistance Program
Employee discount + wardrobe allotment for participating Leap brands
Company
Leap
Leap develops a retail platform that enables brands to deploy stores and accelerate growth.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$109.47MKey Investors
BAM ElevateCostanoa Ventures
2025-01-17Series Unknown· $20M
2023-05-24Series Unknown· $15M
2021-12-20Series B· $50M
Leadership Team
Amish Tolia
CEO & Co-Founder
Shinji Kuwayama
CTO
Recent News
2025-12-17
2025-11-20
Company data provided by crunchbase