HHS Technology Group · 2 days ago
Help Desk Support - Remote
United States
Full-time
Remote
Senior Level
5+ years expHHS Technology Group is a leader in the development and delivery of innovative technology solutions for commercial and government sectors. They are seeking a Help Desk Support professional to manage internal and external stakeholder issues, ensuring security and quality while providing exceptional customer service.
Information ServicesInformation TechnologySoftware
Responsibilities
Takes ownership of issues reported to the team through email, phone, chat, etc. and sees them through until resolved or passed on to another team
Show the ability to work with little direct supervision
Effectively communicate with both IT professionals and end users
Possess troubleshooting skills to determine root causes of issues
Provides support for end users as well as local IT technicians
Trouble shooting error messages or improper results and assisting with providing correct procedures for using software properly
Provides timely status updates and follow up information to the teammates who report the issues
Solve routine to moderately complex support issues with initiative, sound judgement, attention to detail, process orientation, clear communication when escalating and exceptional customer service
Develop expertise with in-house application to perform issues identification, verification, diagnosis, and troubleshooting to drive business efficiencies
Collaboration with teammates across the organization, as well as external customers
Qualification
Required
Bachelor's Degree, preferable in Computer Sciences
5 years of experience supporting and configuration of Microsoft Office 365
5 years of experience with Customer Support or Helpdesk experience
5 years of experience in software support
Experience troubleshooting hardware
Experience in incident documentation and resolution
Preferred
Experience with Service Desk solutions
Experience with Intune
Proven ability to actively communicate across different mediums including email, phone, instant messaging
Ability to be responsive, responsible and flexible in a fast-paced environment
Proven team player with excellent customer service, interpersonal, and communication skills with absolute dedication of taking care of our customers
Demonstrated self-motivation, taking initiative, and searching for continual improvement in processes without direction from supervisor
Demonstrated excellent organizational and time management skills
Experience interacting with internal and external clients
Demonstrated proactive and positive problem solving; demonstrated analytical and troubleshooting skills with limited or no supervision through excellent organizational and time management skills
Willingness to strive for personal growth, learning and development
Certification in CompTIA A+, Microsoft, AWS or others a plus
Benefits
Full benefits
Company
HHS Technology Group
HHS Technology Group is a software and solutions company serving the needs of commercial enterprises and government agencies.
51-200 employees
H1B Sponsorship
HHS Technology Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (3)
2023 (4)
2022 (4)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Bradley White
Chief Executive Officer
Recent News
Company data provided by crunchbase