Akamai Technologies · 1 day ago
Product Support Engineer
Roble Corporate Center, San Jose, 10201, CR
Full-time
Hybrid
Mid Level
4+ years expAkamai Technologies is a leading company in API security, seeking a Product Support Engineer to join their escalations support engineering team. The role involves providing technical expertise, resolving complex support escalations, and collaborating with internal teams to improve customer service outcomes.
Cyber SecurityDigital MediaSaaSSoftwareVideo Streaming
Responsibilities
Providing expertise in all technical components of the API Security platform
Working remotely to assist Presales and post-sales customers and collaborate with internal teams to resolve issues effectively
Owning the resolution of complex support escalations from multiple stakeholders end-to-end
Deflecting technical escalations from reaching the R&D team
Writing scripts, improving internal tools, and creating processes to support customers and internal stakeholders
Reproducing customer issues, finding workarounds, and writing high quality bug reports and documentation
Working on-call shifts, including nights, weekends, and select holidays, may be required
Qualification
Required
Have a Bachelor's Degree in Computer Science/Engineering or High School Diploma in a related subject
Have 4+ years of experience supporting B2B software products, including complex escalations, deployments, and SaaS platforms
Demonstrate capability to collaborate with Engineering and R&D teams to identify and resolve complex technical challenges effectively
Show expertise in three or more areas: Linux, SQL, Docker, Kubernetes, AWS/Azure, web, APIs, networking, scripting, or related technologies
Demonstrate expertise in prioritizing customers, ensuring responsiveness, and taking responsibility for delivering exceptional service outcomes
Clear and effective English communication skills across technical and non-technical audiences
Benefits
Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors
Company
Akamai Technologies
Akamai is a provider of cloud services that help enterprises provide secure, high-performing user experiences on any device.
5001-10000 employees
H1B Sponsorship
Akamai Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (219)
2024 (204)
2023 (227)
2022 (236)
2021 (247)
2020 (279)
Funding
Current Stage
Public CompanyTotal Funding
$2.63BKey Investors
IVP
2025-05-14Post Ipo Debt· $1.5B
2023-08-15Post Ipo Debt· $1.1B
2001-08-01Post Ipo Equity
Leadership Team
Tom Leighton
Chief Executive Officer
Charlie Gero
CTO
Recent News
Small Business Trends
2026-01-06
Digital Commerce 360
2025-12-30
Benzinga.com
2025-12-29
Company data provided by crunchbase