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Sonesta International Hotels · 23 hours ago

Director of Human Resources

San Francisco, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$150K/yr - $160K/yr

3+ years exp

Sonesta International Hotels is a hospitality company seeking a Director of Human Resources to provide leadership and strategic support to hotel staff. The role involves managing HR activities, resolving employee relations issues, and driving employee engagement strategies to foster a positive work environment.

Asset ManagementEventsHospitalityHotelLeisureLifestyleReal EstateTravel

Responsibilities

Effective recruiting and hiring for all roles within the hotel utilizing progressive and innovative recruiting techniques while being mindful of time, cost and quality

Lead the hotel in Employee Engagement strategies and activities to ensure the hotel is continually assessing and improving its management and leadership practices to ensure a highly engaged workforce

Manage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations. Makes recommendations to Corporate Human Resources regarding follow-up actions

Analyzes wage and salary reports and data to determine a competitive compensation plan and individual compensation recommendations

Oversee the maintenance and communication of employment records as required by law or policy. Ensure compliance with federal, state, and local legal requirements. Consult with Corporate Human Resources, and when appropriate with legal counsel, to ensure consistent application of law and corporate policy. You will work with the HR Shared Service team to ensure that together, files are accurate and compliant

Ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, Union Awareness, and related management programs and initiatives. Coach Managers to create and maintain a work environment with high morale and productivity. Conduct new employee orientation to familiarize employees with Company values, standards, policies, procedures, rules and other employee programs

Work with HR Shared Services on administrative duties to include worker’s compensation, unemployment claims, maintenance of employee records and HRIS system, etc

Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Human Resources and Corporate legal

Coordinate and administer locally developed special recognition programs

In a Union environment, manage labor relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation. Ensure all departments are knowledgeable of and in compliance with the terms of all collective bargaining agreements (CBA)

Plan and coordinate HR programs within the hotels you are responsible for

Guide management and employee actions by researching, developing and updating policies, procedures, methods, and guidelines in connection with Corporate Human Resources; and communicating and enforcing organization values and policies to ensure effective management within the Hotel

Participate in the development, rollout, communication of the Hotel’s plans and programs as a strategic partner by providing guidance to management on all aspect of employment including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations

Develop human resources annual budget and other financial measures of the Human Resources Department

Ensure that the Hotel is appropriately manage expenses and reducing risk as it relates to employees

This is the top Human Resources job in a large full-service hotel with extensive facilities, employees and services

Perform other duties as assigned and may serve as “manager on duty” as required

Responsible for ensuring success through the eyes of employees, guests, and owners

Utilize and collaborate with resources across different departments and corporate office

Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture

Focus on the mission and well-being of the department, hotel, and company as a whole

Lead by example and operate with integrity and respect

Inspire your team to embrace and demonstrate our mission, values and GUEST People Standards

Interact with outside contacts: Candidates and applicants – discuss employment opportunities and conduct interviews Guests- to ensure total satisfaction HR Shared Service team to support your hotel Vendors- to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory Agencies- regarding safety and compliance matters Union representatives (if applicable) Other contacts as needed (professional organizations, community groups, local media)

Qualification

Employee RelationsRecruitingHiringHospitality Industry ExperienceHRIS SystemsLeadership ExperienceCustomer Service OrientationCommunication SkillsProblem-SolvingOrganizational Skills

Required

Bachelor's degree preferred

A minimum of three to five years' experience in a high-volume hospitality environment

Leadership level experience, preferred

Background in hospitality industry (and union experience) is highly desirable

Track record of delivering exceptional employee experience

Excellent judgment with strong problem-solving capabilities

Strong written and verbal communication skills, i.e., poised and engaging, empathetic communication styles that can enliven, engage, and positively impact individuals and groups

Ability to partner with all levels of managers, providing a consultative approach and employee relations

Ability to act quickly and efficiently with high degree of professionalism

Customer service orientation

Ability to work independently and in a team environment

Demonstrable expertise in analysis and action taking

Excellent organization and prioritizing skills

Appropriate professional appearance and demeanor

Proficient in Microsoft Word, Excel, PowerPoint and HRIS systems