ServiceNow · 1 day ago
Director, Portfolio Management - Information Systems
United States
Full-time
Remote
Director/Executive
$170K/yr - $298K/yr
15+ years expServiceNow is a global market leader in Information Technology and Services, known for its innovative AI-enhanced technology. The Director of Portfolio Management will lead the Digital Technology IT Portfolio Management Office, driving strategic alignment and executing enterprise initiatives that enhance organizational effectiveness and customer experience.
Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Partner with the portfolio executive and senior leadership to shape DT strategy through proactive counsel on transformative initiatives, organizational change, and enterprise-wide initiatives (e.g., products, transformation programs)
Drive strategic alignment across portfolios by translating business objectives into actionable roadmaps, facilitating cross-functional decision-making, and ensuring initiatives advance the company's AI-first transformation as well as APEX and DT strategic priorities
Lead orchestration of mission-critical portfolio initiatives that span organizational boundaries, mobilizing cross-functional teams across PMO and DT to deliver measurable business outcomes
Develop executive-grade strategic narratives that synthesize complex technical and business information into clear, actionable executive narratives that drive alignment and decision velocity
Architect portfolio investment strategy in partnership with PMO leadership and business operations, establishing governance frameworks that maximize business value and ROI across the capital planning lifecycle
Provide enterprise-level guidance on resource allocation, capacity planning, and portfolio balancing to ensure strategic initiatives receive appropriate funding and talent alignment
Define and institutionalize portfolio, product, and program management operating models that drive consistency, scalability, and excellence across the organization
Establish governance structures, decision rights, and best practices that enable autonomous execution while maintaining strategic coherence and risk management discipline
Design and operationalize performance measurement systems using OKRs, KPIs, and business metrics that provide leading indicators of strategic progress
Enable data-informed decision-making through executive dashboards, trend analysis, and insights that connect portfolio activities to enterprise outcomes and Customer Zero impact
Anticipate and manage portfolio-level risks, dependencies, and organizational change implications that could derail strategic objectives
Serve as the escalation point for cross-portfolio obstacles, facilitating resolution through stakeholder engagement, trade-off analysis, and executive decision-making
Qualification
Required
Demonstrates exceptional judgment in handling highly sensitive information across multiple business contexts
Possesses the ability to synthesize confidential strategic, financial, and operational details into work products while maintaining strict information boundaries
Proven experience guiding teams and influencing stakeholders at an executive level
15 years of portfolio, product, and program/project experience, including work in a dynamic, cross-functional, and highly technical setting
Strategy, portfolio, product, and program experience in a large (ideally global) enterprise tech or global enterprise setting
Deep understanding of portfolio, product, and program/project management concepts, methodologies, and best practices
Ability to develop and implement functional strategies and policies that support executive stakeholder vision
Experience with capital planning, budget management, and financial reviews for large-scale initiatives
Strong ability to communicate effectively and build relationships with various levels of leadership, departments, and principals
Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements, or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI's potential impact on the function or industry
Preferred
Priority given to those with relevant certifications in project management or agile
Benefits
Equity (when applicable)
Variable/incentive compensation and benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase