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Texas Health and Human Services · 1 day ago

IAMOnline Portal & Applications Provisioner

Austin, TX

Full-time

Onsite

Mid Level

$4,523.16/mo - $7,253.83/mo

Texas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of fellow Texans. The IAMOnline Portal & Applications Provisioner position is responsible for executing user management and access control for systems and applications, ensuring the maintenance of necessary controls and documentation while troubleshooting access issues.

Health Care

No H1B

Responsibilities

Validate, analyze, and provision access privileges to internal and external users of HHS IAMOnline and other HHS applications

Manage access requests and communicate with requestors on established access for HHS applications

Utilizes technology solutions to manage and prioritize access requests for fulfillment

Maintains procedures and process manuals on access management responsibilities

Responds to computer user access requests following HHS policy and procedures and troubleshoots user access problems in HHS IAMOnline and other applications across the HHS enterprise

Utilizes technical skills and knowledge of HHS applications to address user issues related to access management

Maintains current database entries and files on HHS user access, including, but not limited to: verification of proper user access request authorization by management, information owner, and/or business owner, validation that all required security and privacy documents have been signed by user and received by HHS Identity & Access Management, and tracking, documenting, and provisioning all user access in automated identity management and other user management and access control systems

Facilitates audit of application access per security standards and prepares reports for management

Qualification

IAMOnlineAccess ControlUser ManagementBMC HelixTechnical SupportProblem SolvingCommunicationDocumentationOrganizational Skills

Required

Valid Texas Driver's License

Experience in the HHS technology environment, HHS IAMOnline portal, and BMC Helix

Knowledge of user management, access control, and user validation best practices

Knowledge of agency rules, regulations, policies, procedures, processes, and compliance, especially HHS IS Controls and Texas Administrative Code (TAC) 202

Knowledge of state and federal laws relating to user management, systems access control, and protected information

Working knowledge of computer and network terminology

Skill in using automated user management and access control systems and applications, including identity & access management systems, particularly HHS IAMOnline

Skill in troubleshooting issues related to user management, access controls, and provisioning

Strong problem-solving abilities and resolution skills

Extensive skill in the use and support of personal computers and network servers, including word processing, spreadsheet, and electronic mail programs, and in troubleshooting information systems

Ability to establish and maintain effective working relationships, coordination, and communication with managers, co-workers, vendor employees, as well as other state agencies and external entities

Ability to organize and prioritize tasks; ability to make unplanned adjustments to priorities, tasks, processes, and/or procedures (either temporarily or permanently) when issues arise

Ability to keep the immediate supervisor informed of pertinent information related to job responsibilities and communicate important issues among team members

Ability to document and maintain accurate records/files

Ability to implement administrative procedures and evaluate their effectiveness

Experience in IAMOnline and other identity & access management systems

Experience in providing technical support for IAMOnline and other HHS IT resources

Experience with BMC Helix support ticketing system

Experience in diagnosing and resolving moderately complex hardware and software problems