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Merakey · 1 day ago

Program Manager

New Castle, DE

Full-time

Onsite

Mid Level

$64K/yr - $65K/yr

Merakey is a non-profit provider of developmental, behavioral health, and education services. They are seeking a Program Manager to oversee specific programs or services, coordinating activities and supervising staff to ensure high-quality service delivery to participants.

EducationHealth CareNon Profit

Responsibilities

Supervise program staff, providing direction, guidance, and support

Conduct regular staff meetings to discuss program goals, updates, and challenges

Provide training and professional development opportunities for staff members

Delegate tasks and responsibilities to team members, ensuring workload balance

Address staffing issues, conflicts, and concerns in a timely and effective manner

Foster a positive and inclusive work environment that promotes teamwork and collaboration

Oversee participant intake and assessment processes to ensure a comprehensive understanding of individual needs

Develop and implement individualized service plans for program participants

Monitor participant progress towards goals and adjust service plans as needed

Provide crisis intervention and support to participants experiencing emergencies or crises

Ensure participant safety and well-being through regular check-ins and follow-ups

Ensure compliance with programmatic requirements, regulations, and standards

Collect, analyze, and report program data and outcomes to stakeholders

Coordinate program logistics, including scheduling, space management, and transportation

Collaborate with community partners and stakeholders to enhance program impact

Represent the program and organization in meetings, events, and community forums

Perform other duties as assigned

Responsible for personnel management to include but not limited to: Leave Management, Workers Compensation, Unemployment, Performance Management, hiring, remediation and termination

Management of Professional services + Purchasing of required supplies and reconciliation of receipts

On-call responsibilities for region

Incident Management in partnership with QCO

When applicable understanding of labor to include but not limited to seniority and overtime rules and contract interpretation

Client fund management

Intake and distribution of medication

Oversight of team compliance of required trainings

Oversight of program operations to ensure adherence to monthly budgetary requirements

Qualification

Human services knowledgeCommunity resources knowledgeProblem-solving skillsOrganizational skillsFlexibilityAdaptability

Required

Knowledge of human services principles, best practices, and evidence-based interventions relevant to the program's focus area (e.g., mental health, homelessness, youth services)

Knowledge of community resources, services, and support networks available to program participants, including social service agencies, government programs, and community-based organizations

Strong problem-solving skills, with the ability to identify challenges, develop solutions, and make informed decisions in a fast-paced and dynamic environment

Excellent organizational skills, with the ability to manage multiple priorities, meet deadlines, and coordinate program activities, resources, and logistics effectively

Flexibility and adaptability to respond to changing needs, priorities, and circumstances, adjusting program strategies and approaches as necessary to achieve desired outcomes