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BakerRipley · 1 day ago

Customer Service Specialist I

Houston, TX

Full-time

Onsite

New Grad, Entry Level

BakerRipley is one of the largest nonprofits in Texas, dedicated to connecting neighbors and communities to resources, education, and opportunity. They are seeking a Customer Service Specialist I to certify program recipient applications, verify customer eligibility, and assist with customer inquiries regarding their application status and benefits.

CommunitiesConsultingNon Profit

Responsibilities

Certifies program recipient applications contain required documents to determine program eligibility

Uses HEM database and electronic filing storage system to verify customer’s eligibility; enter and track application progress; provides customer status, case notes, and schedules appointments

Requests, reads, and calculates electric and gas billing histories obtained from utility vendors to determine CEAP benefits for customers; enters customers’ electric and/or gas billing histories into HEM database and electronic storage system

Participates in outreach activities at third party sites and collaborates with local entities serving similar populations (elderly, families, employed households) to increase program public awareness and enrollment

Provides resolution to customer inquiries regarding their application status and benefits in a prompt and professional manner; assists with escalated and complex customer inquiries; escalates complex case management issues when necessary

Achieves daily processing goals to meet department budget and program goals while adhering to state and agency guidelines

Performs work error-free and according to all program management and department standards

Performs other administrative duties as assigned

Qualification

HEM databaseCustomer serviceCase managementOutreach activitiesAdministrative duties

Required

Certifies program recipient applications contain required documents to determine program eligibility

Uses HEM database and electronic filing storage system to verify customer's eligibility; enter and track application progress; provides customer status, case notes, and schedules appointments

Requests, reads, and calculates electric and gas billing histories obtained from utility vendors to determine CEAP benefits for customers; enters customers' electric and/or gas billing histories into HEM database and electronic storage system

Achieves daily processing goals to meet department budget and program goals while adhering to state and agency guidelines

Performs work error-free and according to all program management and department standards

Performs other administrative duties as assigned