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Royal Credit Union · 2 days ago

Electronic Payments Specialist

Corporate Center, 200 Riverfront Terrace, Eau Claire, Wisconsin, United States of America

Full-time

Onsite

Entry Level

$17.40/hr - $19.40/hr

1+ years exp

Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. In this role, you’ll support Members and team members with card products, check processing, and electronic transactions, while helping solve problems and keeping every transaction running smoothly and accurately.

BankingCreditFinanceFinancial ServicesMortgageNon Profit

Growth Opportunities

Responsibilities

Provide multi-channel product support to Royal Credit Union team members and Members for all Royal's card products, check processing and electronic transactions

Responsible for the processing of daily manual payroll, transaction adjustments, and reviewing/maintaining reports while providing the highest level of service to internal and external members

Possess knowledge to answer questions, use logical reasoning to research and solve problems and perform transactions

Qualification

Customer Service ExperienceBasic Accounting PrinciplesAnalytical SkillsTime ManagementVerbal CommunicationWritten CommunicationProblem-Solving SkillsAttention to DetailTeam Collaboration

Required

High School Diploma or Equivalent

One year Customer Service Experience

Must be bondable upon hire

Working knowledge of basic accounting principles and regulatory requirements for electronic payments and negative share accounts

Strong sense of customer service with excellent written and verbal communication skills to support Members and team members

Excellent time management and organizational skills; able to work efficiently in a high-volume environment under multiple deadlines and changing priorities

Analytical and critical thinking skills to research, solve problems, and make decisions regarding complex daily work; effective problem-solving skills to identify, research, propose, and execute resolutions

Readily learns new technologies and uses Royal's digital solutions; works independently on assigned tasks within a team environment with meticulous attention to detail