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Metro Credit Union · 1 day ago

Sales & Service Supervisor - Tewksbury Branch

1527 Main St, Tewksbury, MA 01876, USA

Full-time

Onsite

Mid Level

$23.79/hr - $32.19/hr

3+ years exp

Metro Credit Union is seeking a motivated and experienced Sales and Service Supervisor to help lead our Tewksbury, MA branch. In this role, you'll work closely with the Branch Manager and Assistant Branch Manager to oversee daily operations, support team development, and ensure exceptional service for our members.

BankingFinancial ServicesNon Profit

Responsibilities

Manage branch operations including opening and closing procedures

Provide approvals and system overrides for transactions exceeding employee limits

Train and coach new team members on products, services, and procedures

Support implementation and testing of new standard operating procedures and equipment

Handle a wide range of member transactions such as deposits, withdrawals, loan payments, and cash advances

Maintain accuracy in balancing individual work, vault cash, recyclers, and ATMs

Open consumer deposit accounts and conduct loan interviews based on member needs

Ensure all account and loan documentation is complete and compliant

Resolve member inquiries and service issues with professionalism and care

Promote Metro’s products and services through effective cross-selling and referrals

Lead the team in the absence of branch leadership

Participate in the Universal Service program, supporting other departments and achieving program goals

Oversee Sales & Service Representatives when the Branch Manager and Assistant Branch Manager are unavailable

Qualification

Banking experienceSupervisory experienceCustomer serviceConflict resolutionComfortable with diversityProficient with office softwareCommunication skillsDetail-orientedWork independently

Required

High school diploma or equivalent preferred

Minimum of 3 years of banking experience strongly preferred

Prior supervisory experience strongly preferred

Proficient with computers, web browsers, and office software

Strong customer service and communication skills

Ability to work independently and handle pressure

Detail-oriented with a focus on accuracy

Skilled in conflict resolution and de-escalation

Comfortable working with individuals from diverse backgrounds

Benefits

Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays

Sales Incentives; annual retention bonus vesting program

Three weeks paid vacation; 11 paid holidays

401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement. Metro contributes 3% regardless of employee’s contribution

Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses

Discounts on Pet Insurance

Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals

Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers

Exceptional training program (classroom, on-the-job, and mentoring)

Stable and growing organization