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Thorlabs · 1 day ago

Product Support Engineer II

Sterling, Virginia, United States

Full-time

Onsite

Mid Level

Thorlabs is committed to advancing science through innovative photonics technologies. The Product Support Engineer II is responsible for providing technical assistance for imaging systems, troubleshooting issues, and ensuring customer satisfaction through effective communication and support.

Health CareManufacturing

H1B Sponsor Likely

Responsibilities

Provide technical support to customers and company staff for product-related issues

Support QC with integration and testing of Engineering Specials Systems

Assist in developing and implementing technical solutions to product-related problems

Document product issues and maintaining a database according to company standards

Work closely with product development teams to gain in-depth product knowledge

Train customers, company staff and Thorlabs distributors on how to use and maintain products effectively

Maintain good customer relationships through excellent service and communication

Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems

Own the systems QC engineering specials process, working as a liaison between, the engineering specials, systems QC, and production teams

Attend engineering specials installations at customer sites, ensuring the field service team has sufficient support for unreleased products

Qualification

Light microscopyLaser scanning microscopyTechnical supportBiomedical applicationsCustomer communicationTraining skillsDocumentation skills

Required

In-depth knowledge of light microscopy, laser scanning microscopy and their biomedical applications

Experience providing technical assistance to customers and internal teams for imaging systems

Ability to troubleshoot issues related to imaging systems

Experience assisting with product installation and configuration

Ability to create and maintain documentation

Strong communication skills to understand customer technical needs

Experience providing technical and applications support at tradeshows, courses, and demonstrations

Ability to support QC with integration and testing of Engineering Specials Systems

Experience developing and implementing technical solutions to product-related problems

Ability to document product issues and maintain a database according to company standards

Experience working closely with product development teams to gain in-depth product knowledge

Ability to train customers, company staff, and Thorlabs distributors on product usage and maintenance

Ability to maintain good customer relationships through excellent service and communication

Experience participating in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems

Ability to own the systems QC engineering specials process and work as a liaison between engineering specials, systems QC, and production teams

Willingness to attend engineering specials installations at customer sites

Company

Thorlabs

Glassdoor3.7

Thorlabs is a privately held optical equipment company.

Founded in 1989

New Jersey, Saint Patrick, TTO

1001-5000 employees

http://www.thorlabs.com

H1B Sponsorship

Thorlabs has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2024 (8)

2023 (2)

2022 (8)

2021 (6)

2020 (3)