Ent Credit Union ยท 1 day ago
Workforce Training Lead (Member Engagement)
1850 W Rio Salado Pkwy, Tempe, AZ 85281, USA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $83K/yr
4+ years expEnt Credit Union is merging with Wings Credit Union, creating opportunities for exceptional member service. The Workforce Training Lead will be responsible for delivering member engagement training curricula, mentoring team members, and ensuring alignment with organizational goals.
EducationFinanceFinancial Services
Responsibilities
Support and facilitate member engagement training programs
Engage in cross-departmental interpersonal relationship building and collaboration to support identified needed areas of training including working in partnership with designated SMEs
Ensure effective utilization of learning practices
Ensure quality member service is provided to membership and internal staff, increase productivity, and ensure that member engagement aligns with corporate strategic goals
Work on special projects as needed for revision of department standards (for example, researching various regulatory or investor guidelines, and emerging industry standards / technology)
Responsible for partnership with leadership for implementation of service delivery with the best interest of the employee, members, and credit union in mind
Maintains liaison with assigned key contacts of the credit union to ensure the accuracy and consistency of all training materials
Support the design, development, implementation, and evaluation of training programs to meet the training needs of the organization and curricula for a variety of modalities, including but not limited to in-person, virtual, and asynchronous learning experiences
Traveling will occur as necessary to support operations and initiatives
Support the development of team goals and objectives
Coordinate team activities such as scheduling, shift management, and related administrative tasks in collaboration with leadership
Mentor new and existing team members, providing guidance on career development and ongoing skill-building
Facilitate in-house training programs for Wings University to include WorkForce Development/Training using a variety of instructional materials, including leader's guides, participant materials, job aids, and software programs to facilitate job skills development
Uses adult learning principles along with strong facilitation skills to ensure a safe and engaging learning environment
Maintain and update new hire workbooks, onboarding processes, and team operations documentation
Monitor performance and provide constructive feedback to support employee development
Partner with leadership to share observations on performance and assist in the development of performance-related feedback or follow-up when standards are not being met
Coach and support team members to help reinforce a sales and service culture
Assist in the onboarding of new hires as needed
Ensure consistency across training materials, classroom engagement strategies, and delivery methods
Collaborate with team members to maintain quality, accuracy, and alignment across all Workforce Training curricula
Keep leadership informed of daily operations, training activities, and any emerging needs within the team
Assist with interviewing and selecting new hires if needed
Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act
Qualification
Required
Bachelor's Degree in Human Resources, Organizational Leadership, Business Administration, Education (Adult Education or Training & Development), Workforce Development, or Training and Development
4+ years' training and development teaching experience in either a school, past job, or corporate environment
4+ years' formal training experience in a corporate/collegiate level environment using adult learning techniques
Valid Driver's License with an acceptable driving record
Advanced knowledge of adult learning, facilitation, instructional design, and development
High comfort level with public speaking
Excellent communication and interpersonal skills
Excellent verbal and written communication skills
Expertise in technical writing to include training manuals, memoranda, and proposals
Knowledge, application, and professional experience in adult learning theory, methodology, instructional design and training systems, practices, and techniques
Experience in professional presentations, including teaching adults or teaching at the college level
Ability to develop professional presentations
Excellent organizational skills with the ability to manage multiple and diverse projects
Demonstrated problem-solving ability and consistent, logical, and effective decision-making skills
Basic ability in technical writing to include training manuals, memoranda, and proposals
Proficient in MS Word/ Excel/ PowerPoint/Outlook or similar office suite-type software
Preferred
1+ years' experience in a financial institution
1+ years' management or leadership experience preferred
Instructional Design, Curriculum Development, or other similar certifications
Benefits
Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
401(k): 3% automatic contribution after three months, plus up to 6% matching.
Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
Volunteer Time Off: Paid time off to give back to the community.
Education Support: Up to $10,000 annually for higher education and assistance for certifications.
Exclusive Discounts: Significant savings on home, car, and personal loans.
Company
Ent Credit Union
Ent Credit Union is a financial institution to improving members financial quality of life and returning value through better rates.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-04-23Acquired
Leadership Team
Chad Graves
Chief Executive Officer
Annie Snead, CUDE
Community Advocacy Partner
Recent News
2025-10-13
GlobalFinTechSeries
2025-10-09
Company data provided by crunchbase