Cognizant · 4 days ago
Healthcare Production Support Analyst
Earth City, MO
Full-time
Hybrid
Entry Level
$40K/yr - $50K/yr
2+ years expCognizant is seeking a Healthcare Production Support Analyst who will take ownership of resolving complex production and data issues while delivering high-quality support. The role involves providing technical support to customers, ensuring successful service delivery, and proactively identifying potential problems.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
No H1B
Responsibilities
Provide technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships
Successful service delivery. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities
Troubleshooting, testing and resolving reported production support or data issues
Maintaining internal and external customer reported questions, problems, and resolution following issue management procedures
Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA (service level agreement)
Proactive outreach including working reports to identify potential issues
Qualification
Required
Minimum of two years' related experience
Experience in customer service and/or help desk preferred
Proficient in Microsoft office applications
Strong written and verbal communication skills
Strong affinity for customer service/people
Ability to manage multiple priorities in a fast-paced environment while maintaining professionalism and attention to detail
Preferred
Healthcare industry experience is a plus
Understanding of healthcare clearinghouse operations and revenue cycle management
Knowledge of HIPAA, X12, and ANSI EDI transaction standards
Bachelor's degree in Business Management, Healthcare, or equivalent practical experience
Strong problem-solving, organizational, and self-directed working skills
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
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