Cognizant · 1 day ago
Account Manager-Technical Analyst Associate
Earth City, MO
Full-time
Hybrid
Entry Level
$35K/yr - $50K/yr
2+ years expCognizant is looking to hire an Account Manager-Technical Analyst Associate who owns the client experience of our executive clients. They are responsible for ensuring client satisfaction, diagnosis of client issues, accountability of issue resolution and proactive relationship management.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Building strong personal relationship with key associates of our executive clients
Owner of account strategy to assure that we are aligned with partnership
Successful delivery service. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities
Troubleshooting, testing and resolving reported production support or data issues
Maintaining internal and external customer reported questions, problems, and resolution following issue management procedures
Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA (service level agreement)
Provides knowledge and industry expertise to our key partners. Identify new products and services from the TPS portfolio that many assist the client with meeting their objectives
Proactive outreach including working reports to identify potential issues, business reviews and regular face-to-face meetings
Other duties as assigned ceremonies
Qualification
Required
Minimum of 2 years customer service experience
Minimum of 6 months experience in associate service delivery manager role or 1 year outside account management or service delivery experience
Proficient in Microsoft office applications
Strong written and verbal communication skills
Strong affinity for customer service/people
Ability to work and speak to (influence) all levels of leadership within client organizations, as well as TPS
Good understanding of clearinghouse operations and healthcare revenue cycle management
Ability to work in a fast paced, self-directed and team environment
Excellent problem solving, organizational skills and professionalism
Knowledge and understanding of HIPAA X12 and ANSI EDI transactions
Education: Business Management or Healthcare bachelor's degree preferred or equivalent experience
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-08
2026-01-06
Company data provided by crunchbase