Cognizant · 2 weeks ago
Healthcare Account Representative
Earth City, MO
Full-time
Hybrid
Entry, Mid Level
$40K/yr - $50K/yr
2+ years expCognizant is seeking a Healthcare Account Representative to enhance the client experience for executive-level healthcare clients. The role involves managing client relationships, ensuring service delivery excellence, and collaborating with internal teams to resolve issues and achieve client objectives.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
No H1B
Responsibilities
Build and maintain strong, trusted relationships with key stakeholders at executive healthcare client organizations
Own account strategy to ensure alignment between client objectives and Cognizant partnership outcomes
Ensure successful service delivery, including meeting SLAs, maintaining high client satisfaction, and leading end-to-end issue resolution with root-cause analysis
Troubleshoot, test, and resolve production support and data-related issues
Manage and prioritize a workload of technical and operational support items, providing timely updates to clients and internal stakeholders per SLA requirements
Maintain accurate tracking of customer-reported issues following established issue management procedures
Provide healthcare industry insight and product knowledge to clients, identifying relevant TPS portfolio offerings that support client goals
Conduct proactive outreach through reporting analysis, business reviews, and regular client meetings
Partner cross-functionally to drive continuous improvement and support additional initiatives as needed
Qualification
Required
Minimum of 2 years of customer service or client relationship experience; healthcare industry experience strongly preferred
At least 6 months of experience in a service delivery management role, or 1+ year of experience in account management or service delivery
Proven ability to manage client relationships across multiple levels of leadership
Strong written and verbal communication skills with a customer‑first mindset
Proficiency with Microsoft Office applications
Ability to manage multiple priorities in a fast‑paced environment while maintaining professionalism and attention to detail
Preferred
Understanding of healthcare clearinghouse operations and revenue cycle management
Knowledge of HIPAA, X12, and ANSI EDI transaction standards
Experience providing executive‑level client support in a regulated environment
Bachelor's degree in Business Management, Healthcare, or equivalent practical experience
Strong problem‑solving, organizational, and self‑directed working skills
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
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2026-01-24
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