Electronic Merchant Systems · 2 days ago
Customer Service & Support Specialist
Corporate Office - Cleveland, OH 44113
Full-time, Part-time
Onsite
New Grad, Entry LevelElectronic Merchant Systems is seeking a Customer Service & Support Specialist to enhance client satisfaction. The role involves responding to incoming communications from merchants, providing exceptional service, and assisting customers in navigating their accounts.
Financial Services
Responsibilities
Respond to incoming phone calls, emails and chat from EMS merchants
Provide your customer with an exceptional experience and drive client satisfaction
Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations
Provide accurate information and guidance to manage your customer’s expectations and to help them understand their accounts
Qualification
Required
Passion for high levels of Customer Service
Desire to be a punctual team player
Attention to Detail
Basic aptitude for troubleshooting hardware, software and communication issues
Ability to navigate a computerized data entry system (training is provided)
Benefits
On the Job training program
Business casual dress code
Excellent location in Tower City
Medical, Dental and Vision insurance available after 90 days of employment
401K program available after 180 days of employment
Company
Electronic Merchant Systems
Follow us at Kurv! Kurv is redefining how SMBs experience payments.
Founded in 1988
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Neistadt
President/CEO
Paul O'Neil
Chief Financial Officer
Recent News
2025-08-07
2025-08-05
Company data provided by crunchbase