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PayPal · 1 day ago

Sr Product Manager

Austin, TX

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

PayPal has been revolutionizing commerce globally for more than 25 years. The Senior Product Manager will drive the next generation RegTech solutions to meet PayPal’s global regulatory needs while collaborating with cross-functional stakeholders to deliver on product outcomes.

E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing

H1B Sponsor Likely

Responsibilities

Uses data to build insights on product or platform requirements consistent with the shared vision for the product

Gathers insights from the customer experience and customer needs to input to product requirements

Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making

Monitors product profitability measures, including budget

Lead sprint planning, daily standups and retrospectives to drive execution. Interfaces with product and technology leadership as needed

Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities

Work closely with policy, analytics and business teams to understand the crux of the policy requirements and the inherent compliance risks that need to be addressed in PayPal’s product offerings in scope

Establish deep understanding of platform and technology in product area to create scalable & flexible solutions

Author product requirements, epics, user stories across multiple complex and cross-functional feature/ service areas and create flow documents to ensure solutions are architected to cover Business needs and requirements

Scope and prioritize activities based on business and customer impact and work with implementation teams to deliver multi sprint roadmaps while optimizing time to market

Lead the discovery phases of new feature rollouts with a set of cross functional stakeholders from various business teams, engineering, and other product managers across the organization

Define product outcomes, evangelize across the cross functional organization

Evaluate trade-offs amongst multiple solutions and influence roadmap for one or more service/feature areas based on technical feasibility, business timelines and customer impact

Think strategically and creatively to gather product and customer insights and help define the Product Vision and Strategy

Recommend new processes, workarounds, and ability to challenge the status quo

Conduct market research, gather feedback from internal regional & operations teams and analyze existing product flows, contact reasons and net-promoter-scores to identify experience gaps

Viewed as a service or product expert for a single product/service area or as having broad experience that is helpful on new initiatives

Build trust and effective relationships with peers/cross-functional teams

Qualification

Product ManagementCompliance Risk ManagementRegTech productsData-driven decision makingMarket researchCross-functional collaborationMultitaskCommunication skillsProblem-solving abilitiesCritical thinking

Required

3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience

8+ years of experience in Product Management, with a significant portion focused on Compliance Risk Management, and RegTech products

Good understanding of Compliance domain - specifically Sanctions and AML Compliance - key global and regional regulators, regulatory expectations and challenges in balancing compliance requirements with operational efficiencies & business/customer impact

Good understanding of Payment Compliance regulations, general payment processing flows and inherent steps - auth/capture, settlement and reconciliation

Strong familiarity with screening techniques, watchlist formats, integration challenges with list providers and false positive reduction methodologies

Strong platform first thinking

Strong communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization

Skilled at working with cross functional groups and matrix organizations in multiple geographies

Analyze complex problems, make data-driven decisions, and balance competing priorities (e.g., risk mitigation vs. operational efficiency vs. cost)

Strong problem-solving abilities and critical thinking skills - ability to cut through noise and focus on what really matters. Out of the box thinker and ability to come up with creative solutions to customer problems

Proven ability to deliver on a new product challenge effectively and efficiently

Ability to multitask and manage multiple projects simultaneously

Ability to communicate at various levels in the organization

Thrive in an environment of ambiguity, continuous change and complexity in a rapidly evolving regulatory landscape

"Can do” attitude, team player, fun, energetic personality, works well under pressure

Preferred

Work closely with policy, analytics and business teams to understand the crux of the policy requirements and the inherent compliance risks that need to be addressed in PayPal's product offerings in scope