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Schulte Hospitality Group · 1 day ago

Guest Service Representative (FT) - Graduate State College

State College, PA

Full-time

Onsite

New Grad, Entry Level

Schulte Hospitality Group is seeking a Guest Service Representative to join Graduate by Hilton State College and its brilliant team of hospitality enthusiasts. The role involves greeting guests, managing front desk operations, and ensuring a positive guest experience through effective communication and problem resolution.

Business DevelopmentConsultingHospitalityManagement Consulting

Responsibilities

Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner

Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities

Escort VIPs to room and check them in prior to arrival

Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed

Responsible for issued bank - count bank at beginning and end of shift

Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management

Maintains front desk area to be clean and organized

Assisting with lobby activation as needed

Utilize proper procedures when handling guest PPI data

Understands the key points to communicate for a Graduate Arrival experience

Follows through and feels ownership of guest requests

Resolves guest complaints in a professional and efficient manner

Actively participates in Front Desk upsell program

Always retrieve necessary identification documents and form of payment upon guest arrival

Other duties as assigned

Qualification

Customer Service ExperienceBasic Computer SkillsProblem ResolutionEffective CommunicationTime Management

Required

Prior Customer Service Experience

High School Diploma/GED

Basic computer skills

Ability to communicate effectively verbally and in writing

Ability to exceed expectations of guests and team members

Excellent time management skills

Benefits

Work today, get paid today, with Daily Pay!

Free telemedicine and virtual mental health care access for all team members starting day one!

Multiple health insurance and life insurance options

401k plan + company match

Paid time off for eligible team members

Holiday pay/ paid holidays

Pet insurance

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

Company

Schulte Hospitality Group

Schulte Hospitality Group is a premier hospitality management and development company, overseeing a global portfolio of more than 240 hotels, restaurants, and other related hospitality ventures with a team of over 10,000 team members.

Founded in 1999