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RR Donnelley · 1 day ago

FSS Account Supervisor

United States

Full-time

Remote

Mid, Senior Level

$60K/yr - $97K/yr

5+ years exp

RR Donnelley is a global business support services company with over 200 years of experience delivering world-class business solutions. The FSS Account Supervisor plays a critical role in managing the revenue cycle by providing leadership and oversight for the finance team, ensuring timely and accurate financial assignments.

Marketing & Advertising

H1B Sponsor Likely

Responsibilities

Supervise financial support services employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance

Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly

Ensure that billing workloads are appropriately weighted and balanced

Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management

Identify areas for additional training to ensure that skill levels are uniformly excellent across the group

Monitor client inventory balances assigned to team members based upon job specifications; ensures timely billing of unbilled balances and consistent follow-up on accounts receivable

Ensure that team members follow established workflow process for both, unbilled and accounts receivable balances from proforma creation through invoice collection, including necessary reviews and approvals

Serve as initial point of contact and aid team members with daily questions and concerns

Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction

Ensures consistent and regular communication with law firm around aged balances and identifies and elevates problem accounts to management

Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences

Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation

Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges

Ensure E-Billed invoices are transferred to the e-billing vendor in a timely fashion

Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary

Work with manager to create development plans and challenging assignments for team members

Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings

May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs)

Have a strong knowledge of the client’s businesses and the impact of our services

Foster cross-training and a sense of team work to optimize client service delivery

Qualification

Supervising billing functionsProficiency with 3EEliteAderantAdvanced MS ExcelLegal terminology familiarityCustomer service skillsOrganizational skillsTime-management skillsTeam collaborationAttention to detailVerbal communicationWritten communication

Required

Associate or bachelor's degree required with concentration in Business, Finance or other related discipline. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history

Minimum five years of billing experience in a law-firm or professional organization required. Six years or more preferred. Demonstrates exemplary customer service and excellent verbal, written, leadership, and interpersonal skills

Demonstrates proficiency with 3E, Elite, or Aderant and an industry standard collection software tool

Demonstrates proficiency with MS Excel spreadsheets, including advanced features such as pivot tables, charts and graphs and formulas, proficiency in MS Word and PowerPoint

Familiarity with legal terminology and a variety of document formats used in legal work

Ability to multitask and meet stringent deadlines

Excellent organizational and time-management skills

Ability to establish and foster excellent team collaboration as well as taking ownership for individual assignments/projects

Excellent verbal and written communication skills

Attention to details required

Preferred

Minimum of 3 years of experience supervising all or a portion of the billing function in a professional services environment preferred

Benefits

Medical, dental, and vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees

http://www.rrd.com

H1B Sponsorship

RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (16)

2022 (14)

2021 (6)

2020 (14)