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AT&T · 1 day ago

Network Support Technician (Government)

San Antonio, TX

Full-time

Hybrid

Entry Level

$62K/yr - $68K/yr

1+ years exp

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. The Network Support Technician will provide onsite and remote Tier 2 support for IT issues, ensuring quick resolution to minimize downtime for users.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units

Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors

Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots

Assist in testing, applying, and maintaining server configurations and related security patches

Assist in maintaining and checking the health of systems and backups to include restore testing

Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets

Update tickets following documentation templates and/or guidelines to ensure quality requirements are met

Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner

Provide inventory support and input to the provided inventory system for the customer

Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests

Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events

Conduct or provide new equipment deployments and/or requested deployment support

Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets

Analyzes functional business requirements and design specifications for functional activities

Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met

Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems

Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products

Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware

Qualification

Network supportTroubleshootingServer administrationITIL v4Technical supportCollaboration skillsAttention to detailCommunication skills

Required

Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process

Associate Degree or equivalent experience

1+ years' of IT-related support experience, preferably in a helpdesk or customer support role

Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues

General knowledge network products and systems

Experience in a rapid paced, time sensitive, high-quality environment

Must have excellent team skills and collaboration skills

Attention to detail and follow-through

Ability to work with minimal supervision

Must pass Motor Vehicle Records check as this position is classified as a 'Regular Driver' and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year)

Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails

If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements

Preferred

Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks

Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks

Ability to apply comprehensive knowledge across key tasks and high impact assignments

Experience evaluating system performance results and recommending improvements or optimizations

Experience performing IT hardware repairs and installing replacement parts

Experience planning and leading technology assignments and projects

Prior hands-on experience with the setup, configuration and administration of servers and backups

Experience functioning as a technical expert across multiple project assignments

ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications