CRH Talento en IT · 4 months ago
Finance Customer Service Team Lead (Call Center Supervisor)
Florida, United States
Full-time
Hybrid
Mid, Senior Level
$25K/yr - $28K/yr
1+ years expCRH Talento en IT is seeking an experienced and dynamic Team Lead to manage and mentor their Customer Service Representatives. The role focuses on ensuring the team meets performance goals while fostering a positive and collaborative environment.
Information Technology & Services
Responsibilities
Lead a customer service team, ensuring performance goals related to customer experience, quality, and productivity are met
Provide coaching and support to representatives on inbound calls and chats
Monitor client interactions to improve the customer experience and build lasting relationships
Empower representatives to resolve customer needs independently
Guide and coach the team on researching and correcting misapplied payments or balance disputes
Investigate and coach on past due account discussions and arrangements
Execute strategy to deliver on key performance indicators (KPIs) and maintain productivity levels
Qualification
Required
Proven experience as a team leader (1-2 years minimum)
Bachelor's degree is required
Proven bilingual proficiency in English (both spoken and written) with previous work experience in the language
A strong customer service mindset
Benefits
30 days of Christmas bonus
100% vacation premium
Grocery vouchers
A savings fund
Major medical insurance
Life insurance
A pension plan
On-site dining
Parking
Transportation service
Company
CRH Talento en IT
En CRH Talento en IT, nos especializamos en la búsqueda y selección de consultores en el sector de Tecnologías de Información (IT) de acuerdo con las necesidades de la empresa que lo solicite.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase