American Chemical Society · 1 day ago
Sr. Strategic Insights Manager
Washington, DC
Full-time
Onsite
Mid, Senior Level
$112K/yr - $130K/yrAmerican Chemical Society is seeking a Sr. Strategic Insights Manager to lead qualitative research programs aimed at uncovering member needs across various segments. This role involves synthesizing qualitative data into actionable insights and collaborating with quantitative researchers to drive data-informed decisions.
ChemicalCommunitiesNon Profit
Responsibilities
Lead end-to-end qualitative research programs: scope, design, recruit, moderate, synthesize, and tell the story using methods such as in-depth interviews, focus groups, journey mapping, and jobs-to-be-done (JTBD) to uncover member needs across segments (students, academia, industry, government, international)
Create rigorous research plans and protocols: develop research briefs, discussion guides, screeners, sampling frames, and consent materials that meet ethical standards, protect participant privacy, and ensure representation across ACS governance structure
Synthesize qualitative data into actionable insights: conduct coding and thematic analysis (e.g., grounded theory, affinity mapping, insight frameworks), triangulate with quantitative findings, and deliver clear narratives, personas, journey maps, and opportunity areas that inform membership, education, meetings, publishing, and sustainability strategies
Partner closely with quantitative researchers/analysts: collaborate on mixed-methods designs; align qualitative learning objectives with survey constructs, segmentation, and conjoint/discrete choice modeling; interpret statistical outputs; and jointly craft cohesive insight stories that drive data-informed decisions
Lead market and constituency’s experience research: assess program awareness, value proposition, pricing sensitivities, channel preferences, and content needs; benchmark against peer professional societies and publishers; and identify growth opportunities across the membership lifecycle (acquisition, engagement, renewal, reactivation)
Translate insights into decisions and measurable impact: frame insights as trade-offs and scenarios; recommend pilots/experiments; define success metrics (e.g., engagement, NPS, conversion, retention, and revenue for mission-aligned initiatives); and partner with business owners to track outcomes via dashboards (e.g., Power BI, Tableau)
Elevate research quality, consistency, and speed: establish research operations standards—toolkits, templates, IRB/ethics checks where applicable, vendor management, participant recruitment best practices, incentive policies—and build a searchable insight repository that supports institutional memory
Facilitate stakeholder engagement and alignment: run workshops and readouts with executives and cross-functional teams; use facilitation techniques (e.g., design sprints, assumption mapping, opportunity solution trees) to align learning objectives, decisions to be made, and actions owners will take
Support innovation governance and strategy: contribute qualitative evidence to ACS’s innovation portfolio; help prioritize concepts, de-risk new offerings, and validate desirability/feasibility/viability; integrate member voice into stage-gate decisions and business cases
Ensure global relevance and inclusion: design and conduct research that accounts for cultural, linguistic, and regional differences (e.g., China office, Europe/Asia field representatives); apply inclusive research practices to reach underrepresented groups and diverse career stages across ACS’s global community
Communicate insights through compelling deliverables: produce concise executive briefs, narrative memos, visual storyboards, and decision-ready presentations tailored to stakeholders in Membership, Education & Career Development, Science, Research & Sustainability, and Meetings & Expositions
Qualification
Required
Lead end-to-end qualitative research programs: scope, design, recruit, moderate, synthesize, and tell the story using methods such as in-depth interviews, focus groups, journey mapping, and jobs-to-be-done (JTBD) to uncover member needs across segments (students, academia, industry, government, international)
Create rigorous research plans and protocols: develop research briefs, discussion guides, screeners, sampling frames, and consent materials that meet ethical standards, protect participant privacy, and ensure representation across ACS governance structure
Synthesize qualitative data into actionable insights: conduct coding and thematic analysis (e.g., grounded theory, affinity mapping, insight frameworks), triangulate with quantitative findings, and deliver clear narratives, personas, journey maps, and opportunity areas that inform membership, education, meetings, publishing, and sustainability strategies
Partner closely with quantitative researchers/analysts: collaborate on mixed-methods designs; align qualitative learning objectives with survey constructs, segmentation, and conjoint/discrete choice modeling; interpret statistical outputs; and jointly craft cohesive insight stories that drive data-informed decisions
Lead market and constituency's experience research: assess program awareness, value proposition, pricing sensitivities, channel preferences, and content needs; benchmark against peer professional societies and publishers; and identify growth opportunities across the membership lifecycle (acquisition, engagement, renewal, reactivation)
Translate insights into decisions and measurable impact: frame insights as trade-offs and scenarios; recommend pilots/experiments; define success metrics (e.g., engagement, NPS, conversion, retention, and revenue for mission-aligned initiatives); and partner with business owners to track outcomes via dashboards (e.g., Power BI, Tableau)
Elevate research quality, consistency, and speed: establish research operations standards—toolkits, templates, IRB/ethics checks where applicable, vendor management, participant recruitment best practices, incentive policies—and build a searchable insight repository that supports institutional memory
Facilitate stakeholder engagement and alignment: run workshops and readouts with executives and cross-functional teams; use facilitation techniques (e.g., design sprints, assumption mapping, opportunity solution trees) to align learning objectives, decisions to be made, and actions owners will take
Support innovation governance and strategy: contribute qualitative evidence to ACS's innovation portfolio; help prioritize concepts, de-risk new offerings, and validate desirability/feasibility/viability; integrate member voice into stage-gate decisions and business cases
Ensure global relevance and inclusion: design and conduct research that accounts for cultural, linguistic, and regional differences (e.g., China office, Europe/Asia field representatives); apply inclusive research practices to reach underrepresented groups and diverse career stages across ACS's global community
Communicate insights through compelling deliverables: produce concise executive briefs, narrative memos, visual storyboards, and decision-ready presentations tailored to stakeholders in Membership, Education & Career Development, Science, Research & Sustainability, and Meetings & Expositions
Benefits
Paid vacation leave
Paid sick leave
Paid holidays
Health insurance
Flexible spending account or health care savings account
Dental insurance
Life insurance
Vision insurance
Retirement benefits
Short- and long-term disability
4-week work from anywhere
Company
American Chemical Society
The American Chemical Society is a non-profit scientific society that supports scientific research and inquiry in the field of chemistry.
Founded in 1876
1001-5000 employees
H1B Sponsorship
American Chemical Society has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (6)
2022 (5)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Albert Horvath
Treasurer and Chief Financial Officer
Recent News
2025-12-18
2025-12-13
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